Debra Santee
Roanoke,VA
Summary
Dynamic customer service professional with proven expertise in cash handling and complaint resolution at BJs. Recognized for enhancing customer satisfaction through active listening and efficient transaction processing. Committed to fostering loyalty and building relationships, consistently exceeding service goals while maintaining a clean and organized environment.
Overview
2027
2027
years of professional experience
Work History
Customer Service Cashier
Bjs
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and provided information on promotions.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash management, including balancing drawers at end of shifts.
- Resolved customer inquiries and complaints with professionalism and courtesy.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Enhanced customer experience by providing prompt and accurate transactions.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Demonstrator
Advantage Solutions
Cashier
Bjs Wholesales Club
2024.04 - 2026.06
- Processed customer transactions efficiently using point-of-sale systems.
- Provided prompt and courteous service to ensure customer satisfaction.
- Maintained accurate cash drawer, reconciling discrepancies at end of shifts.
- Assisted in product restocking and inventory management to enhance sales floor appearance.
- Handled customer inquiries and resolved issues effectively to promote loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Answered questions about store policies and addressed customer concerns.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Reduced processing errors by meticulously following transaction procedures.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Increased sales of promotional items by informing customers about current offers.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Paul V Moore High
Central Square, NY1972
Skills
Customer service
Customer satisfaction
Reliability and punctuality
Patience and composure
Cash handling
Cash register operation
Customer complaint resolution
Cash management
Customer focus
Cash handling expertise
Customer inquiries
POS system operation
Payment collection
Time management
Attention to detail
Multitasking and organization
Adaptability and flexibility
Quality assurance
Basic math
Point-of-sale system
Positive and professional
Calm demeanor
Problem-solving
Customer assistance
Reliable and responsible
Honest and dependable
Adaptable and flexible
Cleaning and sanitizing
Active listening
Customer relations
Cash handling and management
Relationship building
Basic mathematics
Cash register systems
Cash register operations
Customer transactions
Product scanning
ID verification
Purchase assistance
Point of sale operation
Timeline
Cashier
Bjs Wholesales Club
2024.04 - 2026.06
Customer Service Cashier
Bjs
Demonstrator
Advantage Solutions
High School Diploma -
Paul V Moore High