LINDA GOMEZ
Elizabeth,NJ
Summary
Professional hospitality worker adept in providing exceptional customer service in high-energy environments. Skilled in mixology, order accuracy, and upselling, ensuring guests receive memorable experiences. Strong team player, adaptable to changing needs, and consistently focused on achieving results. Known for reliability, effective communication, and maintaining positive attitude under pressure.
Overview
5
5
years of professional experience
Work History
Head Server
The Highwood
01.2024 - Current
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Cocktail Waitress
PHD Terrace / Tao Group
06.2023 - 06.2024
- Served alcoholic and non-alcoholic beverages in bar environment.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Greeted new customers, discussed specials, and took drink orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
WAITRESS
Pier 115 Bar and Grill
06.2020 - 12.2022
- Provide exceptional, friendly, and fast service.
- Effectively communicate with kitchen staff regarding guest’s special requests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness
Education
Some College (No Degree) - Psychology
Bergen Community College
Paramus, NJSkills
- Fast Learner
- Bilingual
- Hospitality Service Expertise
- Communication Skills
- High-Volume Dining
- Guest Seating Arrangements
Languages
Spanish
English
References
Jean Pierre Andrade- General Manager at The Highwood (347)735-0349
Grace Calace- Senior Manager at PHD Terrace (813)5040631
Greg Kane - General Manager at Pier 115 Bar & Grill (973) 886-9021
Timeline
Head Server
The Highwood
01.2024 - Current
Cocktail Waitress
PHD Terrace / Tao Group
06.2023 - 06.2024
WAITRESS
Pier 115 Bar and Grill
06.2020 - 12.2022
Some College (No Degree) - Psychology
Bergen Community College
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