Linda Goncalves
Clarksville
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
State of TN
Nashville, TN
09.2018 - Current
- Coordinated with cross-functional teams to resolve customer issues, enhancing overall customer satisfaction.
- Developed and implemented best practices for customer service processes, leading to a 15% increase in response efficiency.
- Handled escalated customer complaints with professionalism, ensuring swift resolution to maintain relationships.
Customer Service Representative
Verizon Wireless
Franklin, TN
08.2013 - 09.2018
- Resolved customer inquiries and complaints with a focus on providing exceptional service and maintaining high satisfaction levels.
- Maintained detailed knowledge of product offerings and services to effectively assist customers with their needs and inquiries.
- Trained new team members in customer service protocols and best practices, fostering a collaborative and knowledgeable team environment.
Assistant Manager
Liquors Inc
Nashville, TN
05.2010 - 09.2013
- Supervised daily operations and managed a team of staff to ensure high levels of service and productivity.
- Developed and maintained strong relationships with key clients to foster loyalty and repeat business.
- Resolved customer issues efficiently, enhancing the overall customer experience and retention rates.
Education
High School Diploma -
Kenwood High School
Clarksville, TN05-2001
Skills
- Customer Relations
- Conflict Resolution
- Teamwork
- Communication
- Attention to Detail
- Problem Solving
Timeline
Customer Service Representative
State of TN
09.2018 - Current
Customer Service Representative
Verizon Wireless
08.2013 - 09.2018
Assistant Manager
Liquors Inc
05.2010 - 09.2013
High School Diploma -
Kenwood High School