LINDA GONZALEZ
Vulcano's Italian Restaurant
Palm Beach Gardens
5
years of professional experience
Results-driven operations and executive support professional with extensive experience in recruiting, onboarding, and staff development. Expertise in high-volume hospitality operations and financial risk analysis, with a strong focus on assessing needs and managing multiple priorities. Skilled in problem-solving and maintaining follow-through in fast-paced environments, ready to contribute a unique blend of organizational skills and a service-oriented approach to executive search and client relationship management.
Work History
Operations Manager
1 Year 9 Months- Work closely with ownership while leading daily operations of a 150-seat restaurant and full-service bar, coordinating FOH/BOH teams of 20+ during high-volume shifts.
- Supported recruiting, onboarding, coaching, and staffing decisions while fostering strong relationships across team.
- Managed vendor relationships, payroll operations, inventory, cost controls, and time-sensitive operational issues with sound judgment and follow-through.
Operations Manager
2 Years 2 Months- Collaborated with owner across multiple businesses, delivering operational, administrative, financial, and technology support while managing confidential information and adapting to shifting priorities.
- Oversaw recruiting and E-Verify onboarding, staff training and coaching, employee support, vendor administration, and operational problem-solving in a fast-paced environment.
- Served as a primary resource for technology and systems troubleshooting, coordinating solutions across POS, back-office tools, vendors, and operational partners.
- Acted as a primary resource for technology and systems troubleshooting, coordinating solutions across POS, back-office tools, vendors, and operational partners.
Fraud Analyst
2 Years- Reviewed 200+ merchant accounts daily, utilizing KYC, merchant verification, website reviews, and transaction analysis to detect suspicious activity and mitigate financial risk.
- Investigated account takeovers, cyber fraud, suspected money laundering, and e-commerce merchants, ensuring careful handling of sensitive financial information.
- Investigated account takeovers, cyber fraud, suspected money laundering, and e-commerce merchants while handling sensitive financial information with discretion.
Education
Certificate - Web Design, IT Support, QuickBooks
Skills
Recruiting & Onboarding
Staff Coaching
Operational Leadership
Operational Problem-Solving
Employee evaluation
Customer Experience
Toast
SkyTab
Budget Management
MarginEdge
IRIS CRM
Restaurant Management Software
POS System Management
Service Operations
Inventory Control
Team Communication
Customer Relationship Management
Project Follow-Through
Personal Information
Title: SEARCH EXECUTIVE | RECRUITING & CLIENT RELATIONS | EXECUTIVE SUPPORT
Timeline
Operations Manager
Vulcano's Italian Restaurant
01.2025 - CurrentRead More
Operations Manager
Hog Snappers Shack & Sushi
01.2024 - 03.2026Read More
Fraud Analyst
Merchant Lynx Services
01.2022 - 01.2024Read More
PC Professor Tech
Certificate from Web Design, IT Support, QuickBooks
Read More