Linda Goode
Gilbert,AZ
Summary
Medical professional with solid background in healthcare administration and clinical patient care. Proven ability to efficiently manage patient records, schedule appointments, and handle insurance claims. Known for collaborative teamwork and adaptability to meet evolving office needs.
Organized and reliable administrative professional with strong background in healthcare environments. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Banner Health Clinic General Surgery and Weight Loss
08.2021 - 07.2025
- Facilitated efficient coordination with labs for specimen and biopsy handling, placed pathology orders, and arranged lab pickups using the Laboratory Information System
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed approximately 40 patients to exam rooms, fielded questions, and prepared for physician examinations per day.
- Aided patients through various channels including phone, voicemail, in-person interactions, and patient portals within the EHR system
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Maintained bariatric program requirements including patient expectations, insurance criteria, and bariatric checklists.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Covid-19 Vaccination Support
TotalMed Staffing/BCBSAZ Inc.
03.2021 - 04.2021
- Assisted in observing patients after their 1st or 2nd dose of Pfizer Covid-19 vaccine.
- Verified that over 100 patients scheduled their second dose appointments via the AZHD website
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Medical Assistant
Banner MD Anderson Multi-specialty Clinic
10.2018 - 07.2019
- Managed intake processes and roomed 30-40 patients daily for multiple providers in a bustling Hematology/Stem Cell Transplant Oncology clinic, utilizing Cerner software
- Supported providers in Bone Marrow biopsy procedures by preparing daily for an average of 12 scheduled biopsies per week, managing paperwork, stocking surgical carts, triaging and preparing patients, handling specimen preparation and sending for analysis, and ensuring weekly ordering of procedure supplies
- Improved diagnostic accuracy, optimized treatment planning, and streamlined patient care management by conducting essential EKG tests using an EKG machine
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Medical Assistant
Banner Staffing Services
04.2018 - 10.2018
- Performed prior authorizations, scan and fax documents, print documents/copies, label patient documents
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Education
Medical Billing Specialist Program - Medical Billing And Coding
MedCerts
Online05.2025
Certificate of Technical Studies - Medical Assisting
Carrington College
Mesa, AZ05.2017
High School Diploma -
Globe High School
Globe, AZ05-1997
Skills
- Medical Billing & Administrative Support
- Knowledge of CPT, HCPCS, and ICD-10 coding systems
- Skilled in clinical and diagnosis coding, billing regulations, reimbursement procedures, and collections
- Experience reviewing, securing, and transcribing medical records in compliance with privacy regulations
- Trained in revenue cycle processes and insurance claim procedures
- Schedule patient appointments with accuracy, professionalism & compassion
- Demonstrate HIPAA compliance
- Front desk management & Patient registration
- Multi-line phone operations
- Payment collection and Workflow coordination
- Adaptable & Reliable team player
- Provide patient-centered customer service both in person and over the phone
- Demonstrate strong organizational skills with the ability to manage multiple tasks and switch priorities efficiently
- Collaborate effectively with interdisciplinary teams to support smooth clinical operations
- Communicate clearly and professionally with patients, staff, and providers
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); intermediate-level skills
- Type at 70 words per minute with high accuracy; strong data entry capabilities
- Familiar with EHR/EMR systems and clinical workflow processes
- Proficient knowledge in medical terminology, anatomy, and physiology
- Patient care coordination
Certification
- Certified BLS Provider - Expires 01/31/2027
- American Heart Association | Banner Health - Quarterly Certification.
Timeline
Medical Assistant
Banner Health Clinic General Surgery and Weight Loss
08.2021 - 07.2025
Covid-19 Vaccination Support
TotalMed Staffing/BCBSAZ Inc.
03.2021 - 04.2021
Medical Assistant
Banner MD Anderson Multi-specialty Clinic
10.2018 - 07.2019
Medical Assistant
Banner Staffing Services
04.2018 - 10.2018
Medical Billing Specialist Program - Medical Billing And Coding
MedCerts
Certificate of Technical Studies - Medical Assisting
Carrington College
High School Diploma -
Globe High School