Linda Gray

Firstsource

Orlando, FL

06.2000 - 01.2024

Project Manager - Lead projects from requirements definition through deployment, identifying schedules, scopes, and implementation plans. Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget. Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes.
Implementation Specialist - Meeting with clients following the sale of software to collect data and other information required to customize software systems. Create a project plan for each client, detailing the tasks that need to be completed for timely installation of customized software systems. Customizing software systems based on clients' individual needs and specifications. Creating a specialized document for each client, detailing all customizations made. Ensuring that the project team is aware of key deliverables and project milestones. Work with third party vendors to incorporate their technology with our system.
End User Training - Onsite and remote end user training. Identify training opportunities for ongoing education.
Client Services/Support Manager - Provide outstanding customer support to over 200 healthcare clients. Work with sales team and senior leadership to maintain client relationships. Manage a staff of Client Services Representatives. Set up and maintain ticketing system.

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