Linda Hall
SPRINGFIELD,MO
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
T-Mobile, Custom Wireless
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Member Service Representative
TTech
03.2019 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Customer Service Representative
Chase Card Services
09.1999 - 01.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Quincy High School
Quincy, IL06.1967
Skills
- Upselling Products and Services
- Mobile Banking
- POS Systems and Ordering Platform
- Building Customer Trust and Loyalty
- Customer Standards Compliance
Timeline
Member Service Representative
TTech
03.2019 - 07.2022
Customer Service Representative
Chase Card Services
09.1999 - 01.2015
Customer Service Representative
T-Mobile, Custom Wireless
High School Diploma -
Quincy High School
Similar Profiles
Marc PerezMarc Perez
Sales Representative at T-Mobile, Custom WirelessSales Representative at T-Mobile, Custom Wireless
Kim AllenKim Allen
Customer Service Coordinator at T-Mobile, Custom WirelessCustomer Service Coordinator at T-Mobile, Custom Wireless
Julia LundJulia Lund
Account Expert at T-Mobile, Custom WirelessAccount Expert at T-Mobile, Custom Wireless