Linda Harris

• On a daily basis, process payments, adjustments and refunds to various Customer Accounts. In addition, respond to telephone calls, regarding payment / invoice inquiries.
• Maintain accurate records of all account receivable transactions, including reconciling daily / monthly receipt of payments / invoices.
• At the close of the month, run various reports to substantiate daily incoming payment transactions. In short maintain organized records of all Customer Activity.

Reviewed both New Business and Renewal Railroad Submissions, that were received from Brokers, Analyzed Submissions, and determined their acceptability for providing Casualty Insurance Coverage. This included both Short line Railroads and Class One Submissions.

Followed Underwriting Authority Guidelines, and if submissions were outside of my Underwriting Authority, Submissions were referred to the appropriate Underwriting Manager, for decisions. In addition, made approval and denial recommendations.

Tasks also included Broker visits, both local and non local, traveled with Risk Engineers, Claims Adjusters and Auditors. Overall, provided excellent Customer Service, by addressing inquiries promptly and offering explanations of underwriting decisions.