Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Linda Heard

Birmingham,AL

Summary

Dedicated Direct Support Professional with experience at Infinity Group Home, skilled in implementing personalized care plans and enhancing client independence. Proficient in first aid and safety, I excel in time management and behavior redirection, ensuring a nurturing environment that promotes well-being and positive outcomes for individuals with developmental disabilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Infinity Group Home
Hoover, AL
05.2023 - 01.2026
  • Assisted individuals with daily living activities, enhancing independence and self-confidence.
  • Offered nurturing care to individuals with developmental disabilities, enhancing a positive setting.
  • Implemented personalized care plans, ensuring alignment with client needs and preferences.
  • Monitored client progress, documenting behavioral changes and reporting to supervisory staff.

Delivery Driver

Amazon/DSP
Birmingham, AL
01.2022 - 04.2023
  • Navigated designated routes efficiently to ensure timely deliveries.
  • Carried out inspections on vehicles to maintain compliance and safety protocols.
  • Assisted in loading and unloading packages to optimize delivery processes.
  • Communicated with dispatch to report delivery status and receive updates.
  • Enhanced customer satisfaction through punctual and precise product deliveries.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Direct Support Professional

Res Care Alabama
Birmingham, AL
02.2021 - 01.2023
  • Enhanced patient comfort and well-being through daily care activities.
  • Observed vital signs and alerted nursing staff to ensure timely response.
  • Maintained cleanliness and organization of patient rooms and equipment to ensure safety.
  • Documented patient progress accurately in electronic health records for comprehensive care continuity.

Education

Associate of Arts - Business of Admistration

American Public University
Charles Town, WV
06.2021

Skills

Time management

First aid and safety

Behavior redirection

Client support

Certification

CNA

Timeline

Direct Support Professional

Infinity Group Home
05.2023 - 01.2026

Delivery Driver

Amazon/DSP
01.2022 - 04.2023

Direct Support Professional

Res Care Alabama
02.2021 - 01.2023

Associate of Arts - Business of Admistration

American Public University
Linda Heard