Linda Hernandez
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
11
11
years of professional experience
Work History
Bank Teller/CSR
Bank Of Stockton
09.2022 - 09.2023
- Educated customers about available services, products and bank resources.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Insurance Agent/CSR
Fred Loya Insurance
06.2015 - 05.2022
- Documented customer interactions and transactions for accurate, up-to-date records.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Created detailed reports for management to track performance and sales.
- Collected premiums on or before effective date of coverage.
Executive Assistant
Lawyers Referral Service
03.2013 - 06.2015
- Handled confidential and sensitive information with discretion.
- Managed executive calendars, scheduling meetings and appointments.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Assisted with budgeting and financial management to keep office operating within budget.
- Coordinated and scheduled meetings and appointments.
Education
High School Diploma -
Modesto High School
Modesto, CA06.2012
Skills
- Training New Staff as Learning Leader
- Manage Customer Accounts
- Product Knowledge and Service Sales
- Order Supplies and Payment Processing
- Count Currency and Detect Counterfeits
- Team Cooperation and Problem Solver
- High Volume Calls and Email Handling
- Meet Deadlines and Stay Updated on Current Guidelines and Procedures
- Organized and Timely
- Reliable and Professional
- Quick Learner
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bank Teller/CSR
Bank Of Stockton
09.2022 - 09.2023
Insurance Agent/CSR
Fred Loya Insurance
06.2015 - 05.2022
Executive Assistant
Lawyers Referral Service
03.2013 - 06.2015
High School Diploma -
Modesto High School