Linda Hess

• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Prepared vendor invoices and processed incoming payments.
• Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
• Maintained good working relationships with vendors and resolved disputes.
• Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
• Improved vendor relationships through diligent communication and prompt issue resolution.
• Streamlined invoice processing by implementing efficient filing and tracking systems.
• Maintained accurate financial records by regularly reconciling accounts payable transactions.
• Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
• Evaluated financial records to detect errors and discrepancies.
• Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
• Enhanced efficiency in invoice processing by meticulously reviewing and matching invoices with purchase orders and receipts.
• Mitigated risk of fraud by establishing stringent verification processes for new vendors.
• Improved data accuracy in financial systems by conducting thorough audits of accounts payable ledger.
• Handled day-to-day accounting processes to drive financial accuracy.
• Entered figures using 10-key calculator to compute data quickly.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.

• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Educated customers about billing, payment processing and support policies and procedures.
• Identified and resolved discrepancies and errors in customer accounts.

Office support for the Crop Insurance agent.

Answered Phones.

Produced weekly reports on Excel spreadsheet.

Developed and produce quarterly crop reports

for the government.

Scanned and filed all documents.