Linda Hoagland
Ephrata,Pennsylvania
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level customer service position to help launch career while achieving company goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Medical Transportation Driver
Ephrata Community Ambulance Association
Ephrata, PA
07.2018 - Current
- Transported passengers to healthcare appointments and developed productive relationships with medical personnel.
- Took disabled individuals and senior citizens to local destination.
- Stayed up to date with local roads, traffic patterns and speed limits.
Customer Service Cashier
Outback Toys
Lititz, PA
10.2017 - 12.2017
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
Customer Service Cashier
Neidermyer Poultry
Ephrata, PA
06.2016 - 12.2016
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Rural Mail Carrier Associate
USPS, United States Postal Service
Ephrata, PA
01.2007 - 06.2011
- Delivered mail in a timely manner while adhering to safety regulations.
- Ensured proper delivery of mail and packages to rural customers according to established guidelines.
- Assisted customers with various inquiries related to postal services.
- Provided customer service by answering questions regarding rates and other services offered by the post office.
Customer Service Representative
America's Best Contact and Eyeglasses
Pennsauken, NJ
05.1990 - 08.2000
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Continental Academy
Miramar, FL04-2012
Some College (No Degree) - Pharmacy Technology
Ashworth College
Norcross, GA01-2011
Skills
- Medical Equipment Operation
- Route Planning Expertise
- Customer Service-Oriented
- Critical Thinking Abilities
Languages
English
Professional
Certification
CPR & BLS & First Aid
References
References available upon request.
Timeline
Medical Transportation Driver
Ephrata Community Ambulance Association
07.2018 - Current
Customer Service Cashier
Outback Toys
10.2017 - 12.2017
Customer Service Cashier
Neidermyer Poultry
06.2016 - 12.2016
Rural Mail Carrier Associate
USPS, United States Postal Service
01.2007 - 06.2011
Customer Service Representative
America's Best Contact and Eyeglasses
05.1990 - 08.2000
High School Diploma -
Continental Academy
Some College (No Degree) - Pharmacy Technology
Ashworth College
CPR & BLS & First Aid
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