Linda Jackson
Scholastic INC
JEFFERSONCITY,MO
30
years of professional experience
Results-driven customer service professional with expertise in problem resolution, staff training, and relationship building. Committed to enhancing team performance and delivering exceptional service experiences.
Work History
Customer Service Rep, Supervisor, Trainer
30 Years 3 Months- Resolved complex customer inquiries, promoting satisfaction and loyalty through effective problem-solving techniques.
- Led team of customer service representatives, ensuring high-quality support and adherence to company standards.
- Monitored performance metrics to identify areas for improvement and optimize team efficiency.
- Developed and implemented training programs to enhance staff skills and improve service delivery.
- Collaborated with cross-functional teams to streamline communication processes and enhance overall service operations.
- Conducted regular performance evaluations, providing constructive feedback to foster professional growth among team members.
- Established a positive work environment that encouraged teamwork, accountability, and continuous improvement in service quality.
Education
High School Diploma
Skills
Customer service
Client relations
Problem resolution
Product and service solutions
Microsoft Excel
Process improvement
Critical thinking
Quality assurance controls
Process improvement
Data analysis
Microsoft Excel
Microsoft Outlook
Document management
Appointment scheduling
Professional telephone demeanor
Active listening
Critical thinking
Relationship building
Customer education
Customer training
Product and service solutions
Active listening
Quality assurance controls
Customer education
Timeline
Customer Service Rep, Supervisor, Trainer
Scholastic INC
09.1983 - 12.2013Read More
Jefferson City High School
High School Diploma
Read More