Linda Johnson
Huber Heights,OH
Summary
Results-driven billing manager with expertise in overseeing billing processes and optimizing revenue streams. Skilled in managing billing systems, resolving discrepancies, and ensuring compliance with billing regulations. Strong leadership, analytical, and communication skills, with a focus on driving efficiency and accuracy in billing operations.
Overview
31
31
years of professional experience
Work History
Billing Manager
Wright State Physicians Inc.
Fairborn, OH
07.2016 - Current
- Reviewed appeals processes and assisted in preparing appeal letters when necessary.
- Developed and implemented efficient billing procedures to ensure timely and accurate invoice generation.
- Managed and supervised billing department staff, including training, evaluation, and workflow distribution.
- Analyzed billing processes and recommended improvements to minimize cycle time and enhance customer satisfaction.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Created reports outlining trends in revenue cycle management, such as denials and rejections.
- Provided technical assistance regarding coding questions or other inquiries from internal teams.
- Resolved billing issues by applying knowledge and completing in-depth research.
- Prepared and submitted appeals to insurance companies when necessary.
- Developed billing procedures for accurate data entry and timely payment collection.
- Researched complex billing issues using internal resources and external sources as needed.
Patient Account Representative
Wright State Physicians Inc.
Dayton, OH
06.2004 - 08.2016
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Wrote appeal letters to insurance companies for denial of claims.
- Reviewed EOBs statements submitted by insurance companies for accuracy against provider's charges.
- Contacted insurance companies to check status of claim payments.
- Provided customer service to patients regarding billing inquiries and account information.
- Reached out to patients once insurance was billed in order to obtain payments due.
- Processed overdue accounts and sent to collection agency.
Patient Account Representative
Wright State Physicians Inc.
Coporate Office
07.2000 - 07.2004
- Researched billing errors and discrepancies to initiate corrective action.
- Expedited appeal process, in an effort to increase reimbursement.
- Provide a support system with point of service staff to resolve coding issues.
- Contacted patients after insurance payment to collect outstanding balance.
- Responded to customer inquiries and provided detailed account information.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Patient Service Coordinator
Wright State Physicians Inc.
Department Of OB/GYN
06.1999 - 07.2000
- Managed front desk operations, including performance reviews, discipline, termination, and hiring of front desk personnel.
- Scheduling of surgeries and collection of pre-payment from patients.
- Confirmed the presence of required referrals for patients scheduling office visits and procedures.
- Assigned ICD and CPT codes to services performed in the office and for deliveries.
- Reviewed physician collection report from the billing office and followed up with the patient.
Patient Service Representative
Wright State Physicians Inc.
Department Of OB/GYN
06.1995 - 06.1999
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Ensured all necessary paperwork was completed prior to patient visits.
- Scheduled patient appointments and procedures.
- Processed medical record request efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Balanced deposits and credit card payments each day.
Receptionist
Wright State Physicians Inc.
Department Of Family Medicine
02.1995 - 06.1995
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Checked patients in and out for appointments and collected co-payments.
Mecicall Receptionist
Wright State Physicians Inc.
Department Of IM/PEDS
07.1993 - 02.1995
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed.
- Checked patient insurance and demographic information to keep information current.
- Scheduled patient appointments in respective doctors' schedules and followed up with reminder phone calls.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
Technical Certificate - Secretarial Science Medical
Indiana Vocational Technical College
Richmond, INCenterville High School
Centerville INSkills
- AthenaHealth
- Experian
- Epic
- Microsoft 365
- Multiple Payer Website
- Transworld Systems
- Staff Management
- Denial Management
- Claims Processing Management
- Collection Management
Volunteer
- 2023 Americak Heart Walk
- 2024 American Heart Walk
Timeline
Billing Manager
Wright State Physicians Inc.
07.2016 - Current
Patient Account Representative
Wright State Physicians Inc.
06.2004 - 08.2016
Patient Account Representative
Wright State Physicians Inc.
07.2000 - 07.2004
Patient Service Coordinator
Wright State Physicians Inc.
06.1999 - 07.2000
Patient Service Representative
Wright State Physicians Inc.
06.1995 - 06.1999
Receptionist
Wright State Physicians Inc.
02.1995 - 06.1995
Mecicall Receptionist
Wright State Physicians Inc.
07.1993 - 02.1995
Technical Certificate - Secretarial Science Medical
Indiana Vocational Technical College
Centerville High School
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