Linda Jones
Taylorsville,MS
Summary
Focused Nursing experience with over 30 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Detail-oriented Director of Operations with 30 plus years of Nursing experience. Expert in home health industry protocols with proven history of leading shifts with excellent guidance and employee leadership. Trained in leadership with home health and committed to punctuality. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Director of Operations
St Luke Home Health And Hospice
Collins, MS
04.2019 - 06.2022
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching and performance management.
- Provided documentation of processes to comply with regulations and company policies.
Director of Operations
Forrest General Home Health And Hospice
Prentiss, MS
05.2018 - 07.2019
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Director of Operations
Camellia Home Health And Hospice
Magee, MS
12.2003 - 05.2018
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Managed, trained and motivated all team members including skilled nurses, home health aides, physical therapist, and occupational therapist to continue to improve knowledge and abilities in home health industry.
- Promoted positive customer experience through day-to-day supervision and management of home health industry.
- Eased team transitions and new employee orientation through effective training and development.
- Managed daily operations of home health organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Worked directly with managements, and department heads to brainstorm, discuss strategy and mitigate problematic issues.
Clinical Manager
Amedisys Home Health
Collins, MS
02.1991 - 01.2001
- Regularly evaluated employee performance and provided feedback.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Oversaw overall operation of nursing services and patient care.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
- Developed and adjusted work schedules for all disciplines.
Education
Jones Jr. College
Ellisville MsAssociate of Science - Associate in Nursing
Meridian Community College
Meridian Ms11.2003
Skills
- Focus and Follow-Through
- Team Leadership
- Policy Development and Enforcement
- Sales Promotion
- Employee Motivation
- Cost Reduction
- Budget Control
- Decision Making
- Staff Scheduling
Timeline
Director of Operations
St Luke Home Health And Hospice
04.2019 - 06.2022
Director of Operations
Forrest General Home Health And Hospice
05.2018 - 07.2019
Director of Operations
Camellia Home Health And Hospice
12.2003 - 05.2018
Clinical Manager
Amedisys Home Health
02.1991 - 01.2001
Jones Jr. College
Associate of Science - Associate in Nursing
Meridian Community College
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