Linda Kawash
Tinley Park,IL
Summary
Accomplished insurance professional with expertise in client relationship management and data-driven sales techniques. Knowledgeable in developing strategies for client retention and upselling, while ensuring high levels of customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Insurance Agent
Aaa Insurance Agency
Crest Hill, Illinois
12.2019 - Current
- Engaged customers by explaining document details, enhancing understanding and service quality
- Analyzed customer needs and provided best options to upsell products and services
- Drove client retention by increasing savings opportunities and identifying premium discounts.
- Created effective insurance sales strategies to improve market reach.
- Implemented cross-selling and upselling techniques to increase sales revenue.
- Developed client retention strategies to strengthen long-term relationships
- Conducted follow-up with customers to ensure satisfaction and foster retention
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Engaged in lead development activities to identify potential clients.
- Policy adjustment knowledge
- Managed data effectively to support operational efficiency.
Lead Business Office Associate
CarMax
Tinley Park, Illinois
04.2018 - 12.2019
- Supervised a team of Business Office Associates on various tasks such as filing paperwork, making bank deposits, reconciling accounts, preparing reports.
- Managed daily operations of business office functions and workflows.
- Oversaw training and development of new business office associates.
- Generated weekly reports outlining key performance indicators.
- Assisted in resolving customer inquiries and concerns effectively.
Customer Service Team Lead
Nordstrom Rack
Orland Park , IL
01.2015 - 04.2018
Education
Bachelor of Science - Business Administration And Management
DeVry University
Tinley Park, ILAssociates Degree - Liberal Arts And Sciences
Moraine Valley Community College
Palos Hills, ILSkills
- Policy knowledge
- Sales techniques
- Customer Service
- Lead Development
- Client Relationship Management
- Client Retention
- Upselling
- Cross-Selling
- Customer Follow-Up
- Sales Training
- Data Management
- Needs Analysis
- Positive Attitude
Languages
English and Arabic
Timeline
Insurance Agent
Aaa Insurance Agency
12.2019 - Current
Lead Business Office Associate
CarMax
04.2018 - 12.2019
Customer Service Team Lead
Nordstrom Rack
01.2015 - 04.2018
Bachelor of Science - Business Administration And Management
DeVry University
Associates Degree - Liberal Arts And Sciences
Moraine Valley Community College