Linda Kusmaul
Hammonton,NJ
Summary
Highly accomplished Business Specialist. Exceptional interpersonal skills, determination, and creativity empower me to navigate change effortlessly and think critically on my feet. Proficient in facilitation and negotiation, I excel in fostering collaborative environments and securing mutually beneficial outcomes. Committed to delivering insightful analysis and actionable solutions, driving business growth, and optimizing operational efficiency.
Overview
17
17
years of professional experience
Work History
Senior Associate, Business Analyst
Bayada Home Health Care
10.2022 - 07.2023
- Designed and implemented company-wide Project Request Policy, including form creation and process modeling.
- Analyzed business processes, gathered user requirements, and documented specifications for IT systems and integrations/API's.
- Collaborated with IT teams and business users to define project objectives, scope, and deliverables.
- Facilitated requirement workshops, ensuring alignment between business needs and IT solutions.
- Translated requirements into user stories and test cases, managed backlog in JIRA, and tracked Sprints.
- Communicated estimates, timelines, and project updates to stakeholders.
- Assisted in user acceptance testing (UAT) and ensured solutions met business requirements.
- Contributed to process enhancements, improving system performance and user experience.
- Managed complete product lifecycle, participated in Agile SDLC, and engaged in daily scrum meetings.
Recruiting Manager
Bayada Home Health Care
08.2021 - 10.2022
- Spearheaded hybrid online Home Health Aide (HHA) certification class for all service offices.
- Achieved consistent quarter-over-quarter positive growth for Field Employees Billed (FEB) and 93% retention rate.
- Executed full cycle recruiting using innovative platform technology, social media, career fairs and networking events.
- Managed applicant tracking systems to keep recruitment processes organized.
Sales Manager/Trainer
Clutter
10.2020 - 06.2021
- Achieved established KPI for company and held top sales position for two consecutive quarters.
- Designed and implemented sales training program and documentation.
- Managed recruitment, training and development for highly effective sales team.
- Built relationships with customers and community to establish long-term business growth.
Operations Manager/Managing Partner
Charcat Corporation
07.2014 - 11.2019
- Performed competitive market analysis and executed streamlined business plan.
- Negotiated vendor contract and implemented procedures and inventory controls effectively reducing operating cost by 45%.
- Created and analyzed marketing plans based on current trends and sales history.
- Revamped Brand image through social media outlets and marketing campaign.
- Prepared all financial documents including weekly and monthly sales reports, P&L's and all tax preparation.
Software Design Project Manager
Mattlind Inc.
01.2014 - 01.2015
- Created and implemented proprietary scheduling, loyalty and front of the house management program.
- Communicated value proposition of new software design to all stakeholders and acted as the liaison between stakeholders and developers.
- Established timelines, scope of project, hired developers, and maintained budget.
- Provided change management support to existing staff and scheduled training sessions.
Franchisee/Business Owner
Home Helpers & Direct Link
04.2006 - 07.2014
- Ranked second, in New Jersey territories, for sales revenue for three consecutive years.
- Established relationships within the community to effectively manage business presence, and widen referral base.
- Performed in-home consultations with prospective clients to educate them about services and asses needs..
- Hired, oriented, and scheduled all nurses and nursing support staff.
- Responsible for all operational, marketing, human resource and financial/business analysis projects to establish process improvements.
- Conducted Business and daily operations as outlined by franchisor agreement while adhering to all local and state laws and licensing.
Education
B.S - Hospitality Management
Rutgers School of Business
Camden, NJ2004
Skills
- Agile Methodologies
- Requirements Gathering and Planning
- Business Processes and Procedures
- Business Analysis
- Interpersonal Skills
- Critical Thinking
- Negotiation
- Tools: Atlassian JIRA, Confluence, Visio, Microsoft Office Suite, Excel, Workday and Tableau
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
In order to discover new oceans, you must have the courage to lose sight of the shore...
Timeline
Senior Associate, Business Analyst
Bayada Home Health Care
10.2022 - 07.2023
Recruiting Manager
Bayada Home Health Care
08.2021 - 10.2022
Sales Manager/Trainer
Clutter
10.2020 - 06.2021
Operations Manager/Managing Partner
Charcat Corporation
07.2014 - 11.2019
Software Design Project Manager
Mattlind Inc.
01.2014 - 01.2015
Franchisee/Business Owner
Home Helpers & Direct Link
04.2006 - 07.2014
B.S - Hospitality Management
Rutgers School of Business
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