Kira McKiernan

Company Overview: Home Health Care company providing clinical care and support services at home for over 907,000 children and adults in 380 service office locations and 22 states.

• Led, developed and mentored a high-performing Systems Engineering Services team of infrastructure engineers and system administrators encompassing Cloud and On-Prem.
• Directed and managed the organization's IT architecture and operations for servers, storage, backup platforms and cloud environments (AWS, Azure, GCP).
• Managed budget planning and optimization, operational resources and staffing.
• Performed annual review of direct reports and managed performance, mentoring and development of team members.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Collaborated with executive leadership to develop and execute long-term corporate goals and objectives.
• Collaborated with security, application, and support teams to align infrastructure with compliance and organizational needs.
• Led cross-functional initiatives, managed large-scale projects, oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Directed and led migrations of our on-prem inventory to AWS cloud.
• Managed vendor relationships and negotiated contracts. for infrastructure services and equipment.

• Trained and managed new hires on storage administration. Cross-trained existing employees to maximize team agility and performance.
• Led and Managed disaster recovery planning and execution, including backups and business continuity.
• Project lead for new Pure SAN array in 2 datacenters from purchasing, installation, implementation and configuration.
• Managed the migration of data to new Pure SAN coordinating with other departments.
• Primary lead engineer in designing and implementing Nasuni in AWS along with DFS architecting and configuring migration of NetApp NAS file shares and permissions.
• Managed POCs of Nasuni and Pure SAN and presented a business case for purchase approval.
• Configured M365 and AWS backups within Rubrik Security Cloud/Polaris SaaS platform.
• Assist in annual SOC2 Audits gathering and providing requested documentation.
• Participate in the hiring process for new hires along with supervision and training.
• Involved in the annual budget process including compilation and submission.

• Primary Lead on Annual Disaster Recovery test to ensure sustainability and high availability. Designed and tested server recovery workflow. Managed the pre-planning, timelines, meetings, documentation, strategy and coordination of over 30 people and 4 departments to ensure a successful DR test. Developed business continuity plans.
• Designed, implemented, and configured Rubrik to replace our backup server environment from Dell Avamar utilizing replication and Wasabi archival storage across two datacenters. Maintain Rubrik backups and replication.
• Primary lead engineer on initial setup and full configuration of EMC Unity SAN 550F in our Primary Datacenter and EMC Unity 400 SAN in our Disaster Recovery datacenter. Handled migration from Hitachi HUS130 SAN to Unity SAN in both datacenters.
• Implemented, configured and currently maintain NetApp ONTAP FAS2650 in tertiary datacenter and ONTAP virtual appliance for replication in disaster recovery datacenter.
• Maintain infrastructure across four datacenters with over 400 Windows Servers, Linux Servers, VMware vSphere v7.0, EMC Unity 550F (142 TB), EMC Unity 400 (iSCSI 45 TB), HP EVA 4400 SAN (103 TB), Hitachi HUS130 SAN (60+ TB), Brocade Fiber Zoning and NetApp NAS (20TB).
• Responsible for SAN Administration, SAN Fabric, Brocade Zone Configurations and Monitoring for EMC Unity All-Flash SAN, Hitachi HUS 130 SAN and HP EVA 4400 SAN (at our primary and secondary datacenter location) and EMC Unity in our tertiary DR datacenter.
• Primary lead engineer on implementation and system configuration of 2 new EMC Data Domain 4200 systems and Avamar G4S M1200; Production and DR location.
• Active Directory Domain Admin for two separate domains totaling over 9,000 users and workstation objects with over 400 virtual servers, 7 physical servers and over 60 AWS workspaces.
• Participated in Microsoft Security Patching monthly rotation for Windows Servers in all environments utilizing internal Security Controls and Automation.

• Responsible for SAN Administration, SAN Fabric, Brocade Zone Configurations and Monitoring for Hitachi HUS130 SAN and HP EVA 4400 SAN.
• Primary lead engineer on initial setup and full configuration of Hitachi HUS130 SAN and performed migration from HP EVA 4400 SAN to Unity SAN in primary and secondary DR datacenters.
• Responsible for daily backups, administration and replication of backup servers and software, utilizing several different backup software systems (EMC Data Domain, Avamar, Commvault, Veeam, Arcserve and Amazon S3 Cloud).
• Monitor enterprise storage daily including VMware datastore, HP/Hitachi/EMC SANs, Avamar/Data Domain Backup, Data Encryption, and Replication.
• Solid understanding of relational databases (SQL Server), client-server and web-based application concepts.
• Support application change control strategy and enforcement. Assure quality and integrity of production systems.
• Provide system administration, operational support, problem resolution and perform hardware and software installations and upgrades.
• Maintain and further develop technical competence in key system infrastructure technologies and services, as well as maintain an awareness of current emerging technologies.

Company Overview: Full-service agency offering an advertising and marketing presence for retail, corporate, and professional businesses. Services include media buying, ad placement, web and graphic design.

• Maintained and oversaw Customer Service Department, Accounting, Call Center and Remote users, systems and applications.
• Deployed and configured Kaspersky AV on client computers company-wide; Maintained Kaspersky AV server for virus alerts, scan schedules and troubleshooting issues.
• Rebuilt servers, workstations and all hardware components. Handled rollouts and re-imaging using Ghost Server.
• Utilized Active Directory and Exchange Server for all email inquiries, creation and deletion of individual accounts and distribution global/universal lists.
• Implemented an Inventory Control barcode system for the company's hardware/software. Constantly maintained and updated inventory items and database.
• Identified, researched and resolved project and departmental technical issues. Troubleshoot hardware, software, workstation issues based on analysis of the incident, test, determine issue and resolve appropriately.

Assistant IT Project Coordinator , Tri-State Technology Professionals, Inc.

1998 to 2006

• Directly responsible for compiling stats and revenue totals for over 200 affiliates on a daily basis.
• Prepared in-depth statistical reports to the President of the company monthly.
• Worked closely with upper management and peer groups on numerous web site projects.
• Coordinated with affiliated webmasters regarding promotion, traffic generation, advertising and account details. In charge of sending promotional material for company shows weekly.
• Maintained websites, Designed HTML email creatives and scheduled mailers daily.

Internet Administrative Assistant , Tri-State Technology Professionals, Inc.

1997 to 1998

• Trained and supervised staff to handle billing and site-related inquiries. Created and dispersed daily assignments. Processed payments, reviewed and edited submitted member websites for approval.