Gabrielle Ramsey
Summary
Customer service professional that excels at uncovering clients’ needs and handling objections with enthusiasm.
Overview
6
6
years of professional experience
Work History
Veterinary Receptionist
The Country Vet
Novato, CA
01.2024 - 10.2024
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Entered data from pet records and office visits into computer system.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
Veterinary Receptionist
Abbey Pet Hospital
El Cerrito
03.2023 - 10.2023
- Helped a large volume of clients every day with a positive attitude and upbeat attitude.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a multi-line phone system, emails, online text messaging and in-person service.
- Entered data from pet records and office visits into computer system.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Answered owner animal health questions and advised on best care practices.
- Helped patients complete necessary medical forms and documentation.
- Invoiced patients accurately in line with charging guidelines.
- Performed various administrative tasks by filing documents and printing reports to close the office each day.
Microblading Specialist
Self Employed Services
Stockton, CA
05.2021 - 03.2023
- Attended training programs to deepen professional skillset in permanent makeup.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Applied advanced skills in microblading to create the desired look for customers.
- Maintained current understanding of permanent makeup, compliance standards and best practices.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Veterinary Technician
Eden Pet Hospital
Castro Valley, CA
08.2019 - 03.2021
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Maintained accurate pharmacy records and controlled drug, anesthesia, fecal, and heartworm test logs.
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
- Assisted veterinarian with wound treatment, administration of vaccines and operations.
- Administered medications, vaccines, and treatments as instructed by veterinarian.
- Collected and prepared specimens and samples for laboratory analysis, blood analysis and culture.
Client Service Professional
Happy Hound Play & Daycare
Oakland, CA
09.2018 - 08.2019
- Handled daycare and boarding check-ins, as well as check-outs.
- Scheduled assessment interviews for new clients and their dogs, appointments for daycare and boarding.
- Input all detailed medication and feeding instructions for dogs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Occasionally assisted dog handlers while in “play group” for large groups of dogs.
Education
High School Diploma -
Alameda High School
Alameda, CA2008
Skills
- Excellent customer service
- Strong verbal and written communication
- Detail-oriented organizational skills
- Strategic sales knowledge
- Motivated team player
- People-oriented
- Positive and enthusiastic attitude
- Quick learner
Timeline
Veterinary Receptionist
The Country Vet
01.2024 - 10.2024
Veterinary Receptionist
Abbey Pet Hospital
03.2023 - 10.2023
Microblading Specialist
Self Employed Services
05.2021 - 03.2023
Veterinary Technician
Eden Pet Hospital
08.2019 - 03.2021
Client Service Professional
Happy Hound Play & Daycare
09.2018 - 08.2019
High School Diploma -
Alameda High School