Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Courtney Fitzgerald

Davenport,IA

Summary

Dynamic and adaptable professional with a strong background in customer service at Klein Animal Clinic. Proven ability to manage multi-line phone systems and maintain accurate medical recordkeeping. Recognized for exceptional problem-solving skills and fostering trust with clients during challenging situations. Committed to enhancing client experiences through effective communication and teamwork.

Overview

7
7
years of professional experience

Work History

Veterinary Receptionist

Klein Animal Clinic
02.2023 - Current
  • Greeted clients and managed appointment scheduling for veterinary services.
  • Assisted with patient intake by collecting necessary information and medical history.
  • Utilized Shepherd, and Avimark Software's to update records and process transactions efficiently.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Handled billing processes accurately while ensuring clarity for clients regarding charges.

FoodAffair & Hemispheres Bistro

Chef Aman
09.2022 - 02.2023
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Sloan's Bar & Grill
02.2022 - 08.2022
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
  • Resolved guest complaints promptly, enhancing overall dining experience.

Bartender

Kavasutra Kava Bar
10.2019 - 02.2022
  • Crafted and served beverages, ensuring exceptional customer satisfaction and experience.
  • Mentored junior bartenders on drink preparation techniques and customer interaction skills.
  • Served high customer volumes during special events, nights, and weekends.

Server

Olive Garden Restaurant
02.2018 - 05.2020
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

No Degree - Religious Studies

Wayland Baptist University
Plainview, TX

Skills

  • Teamwork and Collaboration
  • Telephone Etiquette
  • Medical Recordkeeping
  • Prioritization
  • Excellent Phone Etiquette
  • Advanced Typing Skills
  • Proficient Computer Skills
  • Flexibility and Adaptability
  • Ability to Learn Quickly and Retain Information
  • Excellent Customer Service and Problem Solving Skills

Languages

Spanish
Limited Working

Timeline

Veterinary Receptionist

Klein Animal Clinic
02.2023 - Current

FoodAffair & Hemispheres Bistro

Chef Aman
09.2022 - 02.2023

Server

Sloan's Bar & Grill
02.2022 - 08.2022

Bartender

Kavasutra Kava Bar
10.2019 - 02.2022

Server

Olive Garden Restaurant
02.2018 - 05.2020

No Degree - Religious Studies

Wayland Baptist University

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Courtney Fitzgerald