Linda Lambert
Richmond,VA
Summary
Dedicated professional with extensive experience in managing assisted living operations. Skilled in staff training, policy implementation, and customer relations, resulting in consistently high standards of care and compliance with health regulations.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Owner/ Operator
Epiphany Assisted Living, LLC.
Richmond, Virginia
02.2010 - Current
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Cultivated long-term customer relationships through exceptional service and prompt issue resolution.
- Oversaw budgeting processes and controlled expenses within operational limits.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Established pricing models that balanced competitiveness with profitability goals.
- Created marketing strategies to drive revenue and increase brand visibility.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Negotiated contracts with clients for products or services rendered by the company.
- Identified potential risks associated with operations in order to minimize liabilities.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Supervised staff and coordinated training programs for new employees.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Provided leadership support for team members through coaching and mentorship programs.
- Developed and implemented policies to enhance resident safety and comfort.
- Maintained compliance with health regulations and safety standards consistently.
- Facilitated communication between families, residents, and healthcare providers effectively.
- Coordinated medical appointments to ensure timely access to healthcare for residents.
- Designed engaging activities to promote social interaction among residents.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Forged strategic partnerships with local businesses to enhance market presence and service offerings.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Forged strategic partnerships with local businesses to enhance market presence and service offerings.
Education
Associate of Applied Science - Practical Nursing
St. Mary's Practial Nursaing Program- Henrico Coun
Richmond, VA03-1998
Skills
- Budget management
- Regulatory compliance
- Policy implementation
- Resident support
- Resident engagement
- Staff training
- Client management
Certification
- Care Plan Coordinator
Accomplishments
- Ranked #3 in the county of Henrico for residential assisted living
Timeline
Owner/ Operator
Epiphany Assisted Living, LLC.
02.2010 - Current
Associate of Applied Science - Practical Nursing
St. Mary's Practial Nursaing Program- Henrico Coun