Linda Landers
Huntsville,AL
Summary
Results-driven Collections Coordinator with strong negotiation skills and debt recovery expertise. Proven ability to optimize collections processes, enhance customer payment compliance, and train teams to achieve departmental goals.
Dependable Collections Specialist successful at meeting high productivity, quality, and performance standards. Efficient and competent professional.
Overview
42
42
years of professional experience
Work History
Collections Coordinator
AT&T
Huntsville, AL
10.2007 - 10.2020
- Managed collections processes to optimize cash flow and reduce outstanding balances.
- Developed and implemented strategies for improving customer payment compliance.
- Coordinated communication between departments to resolve billing issues efficiently.
- Analyzed account data to identify trends and recommend action plans for delinquent accounts.
- Trained team members on best practices in collections and dispute resolution techniques.
- Oversaw the integration of new software systems to enhance tracking of accounts receivable.
- Led initiatives to streamline workflow, resulting in increased departmental efficiency and accuracy.
Service Representative
BellSouth Telecommunications
Birmingham, AL
10.1994 - 10.2007
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
- Managed service requests using CRM software, ensuring timely responses and follow-ups.
- Collaborated with team members to improve service delivery processes and reduce resolution times.
- Trained new staff on customer service protocols and operational procedures for improved performance.
- Input Complex Orders for large corporations.
Service Representative
South Central Bell
Huntsville, AL
03.1979 - 10.1994
- Developed and implemented strategies to streamline communication channels with clients, increasing engagement.
- Analyzed customer feedback to identify trends, proposing actionable solutions for service enhancements.
- Led cross-functional teams in initiatives aimed at improving service quality and operational efficiency.
- Mentored junior representatives, fostering a culture of continuous improvement within the team.
- Spoke with customers on the phone all day everyday, taking orders and repair calls
Education
High School Diploma -
Lee High School
Huntsville, ALNo Degree - Business Administration
Calhoun Community College
Tanner, ALSkills
- Strong negotiation skills
- Client confidentiality
- Debt recovery expertise
- Skip tracing
Timeline
Collections Coordinator
AT&T
10.2007 - 10.2020
Service Representative
BellSouth Telecommunications
10.1994 - 10.2007
Service Representative
South Central Bell
03.1979 - 10.1994
High School Diploma -
Lee High School
No Degree - Business Administration
Calhoun Community College