Linda Lanier
Charleston,WV
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
26
26
years of professional experience
Work History
Neurodiagnostic Supervisor
Charleston Area Medical Center Health System Inc.
05.1998 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Patient Account Representative
Charleston Area Medical Center
05.1998 - 04.2021
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Electronically submitted bills according to compliance guidelines.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Trained new staff on hospital processes and procedures.
Education
Pre-Nursing - Nursing
University of Charleston
Charleston, WVHigh School Diploma -
East Bank Senior High
East Bank WV05.1972
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Staff Development
- Processes and procedures
Timeline
Neurodiagnostic Supervisor
Charleston Area Medical Center Health System Inc.
05.1998 - Current
Patient Account Representative
Charleston Area Medical Center
05.1998 - 04.2021
Pre-Nursing - Nursing
University of Charleston
High School Diploma -
East Bank Senior High