Linda Linson
Henderson
Summary
Dynamic service coordinator with a proven track record at Raptor Plumbing, enhancing efficiency through strategic scheduling and customer satisfaction. Expert in multi-line phone systems and organizational skills, driving results with precision. Adept at optimizing processes and fostering client relationships, ensuring seamless operations and timely service delivery.
Overview
30
30
years of professional experience
Work History
Service Coordinator
Raptor Plumbing
Las Vegas
07.2022 - 03.2025
- Coordinated service schedules for plumbing technicians and customer appointments, improving workflow and minimizing wait times.
- Managed customer inquiries, promptly resolving service-related issues to maintain high levels of satisfaction.
- Communicated effectively with clients to assess plumbing needs and provide tailored solutions.
- Utilized scheduling software to streamline appointment management and ensure timely technician deployment.
- Maintained accurate records of service requests and technician assignments for tracking purposes.
- Monitored email and phone communications, delivering prompt responses to customer inquiries.
- Followed up with technicians and managers to relay status updates on service requests.
- Assisted with billing and invoicing processes for services rendered, ensuring timely payment.
Customer Service/Screener
Henderson Hospital
Henderson
01.2022 - 03.2022
- Customer Service
- Greeted and assisted visitors and patients, ensuring a welcoming environment
- Direct patients and visitors to the correct department
- Managed incoming phone calls for the department, facilitating efficient communication
- Supported medical staff by promptly locating patients within the facility
- Use computer to look up patients
- Acquired certifications in BLS and CPI for patient safety
Customer Service/Screener
Epic Personnel Partners, LLC - Centennial Hills Hospital
Henderson
09.2021 - 01.2022
- Responded to inquiries and resolved issues, enhancing customer satisfaction.
- Answered phones promptly, addressing caller inquiries and directing calls efficiently.
- Meet and greet visitors and patients
- Direct patients and visitors to the correct department
- Assisted doctors and nurses in locating patients, streamlining patient flow.
- Use computer to look up patients
Cashier/Customer Service
Me n Ed's Pizzeria
Nipomo
01.2019 - 09.2019
- Greeted guests upon arrival to foster a welcoming atmosphere and enhance guest experience.
- Processed cash, check, or credit transactions with accuracy
- Responded to guest inquiries to deliver accurate information and improve customer satisfaction.
- Assisted guests in finding or ordering merchandise
- Opened and closed restaurant
- Stocked merchandise
Receptionist and Coordinator
LINDAMOOD-BELL LEARNING PROCESSES
San Luis Obispo
12.2003 - 11.2017
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Hear and resolve complaints from customers or the public.
- Transmitted information and documents to customers through computer, mail, or facsimile, ensuring timely communication.
- Maintained accurate records of staff locations and availability throughout the day.
- Enroll individuals to participate in programs and notify them of their acceptance.
- Scheduled space or equipment for special programs and compiled participant lists to facilitate event coordination.
- Set goals and deadlines for the department.
- Monitor the facility to ensure that it remains safe, secure, and well-maintained.
- Manage staff, preparing work schedules and assigning specific duties.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- Oversee activities directly related to making products or providing services.
- Manage the movement of goods into and out of production facilities.
Food Service Worker
OAK PIT BBQ COMPANY
Arroyo Grande
02.2009 - 05.2011
- Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
- Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper.
- Communicate with customers regarding orders, comments, and complaints.
- Cleaned and organized dining, service, and kitchen areas to maintain a tidy environment.
- Prepared daily food items and cooked simple foods and beverages, ensuring adherence to safety precautions and sanitary measures.
- Cooked and re-heated food items, including french fries, following safety and quality standards.
- Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.
- Relay food orders to cooks.
- Distribute food to servers.
- Pack food, dishes, utensils, tablecloths, and accessories for transportation from catering or food preparation establishments to locations designated by customers.
- Notify kitchen personnel of shortages or special orders.
- Monitored inventory levels and ordered supplies or food items.
- Perform personnel activities such as supervising and training employees.
- Provide caterers with assistance in food preparation or service.
- Served food and beverages to guests at banquets, enhancing overall guest experience and satisfaction.
- Accepted payment from customers and made change.
Cashier and Pharmacy Ancillary
LONGS DRUG STORE
Pismo Beach
09.1995 - 12.2003
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assisted customers by providing information and resolving complaints to enhance customer satisfaction.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Answer customers' questions, and provide information on procedures or policies.
- Process merchandise returns and exchanges.
- Stock shelves, and mark prices on shelves and items.
- Utilized paging systems to request assistance from team members.
- Counted money in cash drawers at the beginning of shifts to verify accuracy and ensure adequate change for transactions.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Prepare prescription labels by typing or operating a computer and printer.
- Accept prescriptions for filling, gathering and processing necessary information.
- Answered telephone inquiries and referred callers to the pharmacist.
- Greet customers and help them locate merchandise.
- Receive, store, and inventory pharmaceutical supplies or medications, check for out-dated medications, and notify pharmacist when inventory levels are low.
- Unpack, sort, count, and label incoming merchandise, including items requiring special handling or refrigeration.
- Prepare, maintain, and record records of inventories, receipts, purchases, or deliveries, using a variety of computer screen formats.
- Maintain and clean equipment, work areas, or shelves.
- Perform clerical tasks, such as filing, compiling and maintaining prescription records, or composing letters.
- Processed medical insurance claims, posting bill amounts and calculating copayments to facilitate efficient billing and payment collection.
Education
High School Diploma -
Arroyo Grande High School
Arroyo Grande, CA06-1993
Skills
- Service Coordination
- Customer service
- Client Interaction
- Scheduling
- Data Entry
- Organizational Skills
- Administrative Support
- Multi-line Phone Systems
- Team Collaboration
- Powerpoint
- Word
- Google Docs
- Mac
- Filing
- Supervising Experience
Additional Information
Excellent Customer Service, Proficient on PC and Mac, Proficient in Word, Google Docs and PowerPoint
Assessments
- First aid, Highly Proficient, 10/19
- Administrative assistant/receptionist, Highly Proficient, 08/21
- Customer service, Proficient, 07/21
- Customer service, Proficient, 05/22
- Food safety, Completed, 06/21
- Work motivation, Familiar, 07/21
- Food service: Customer situations, Expert, 06/21
- Customer focus & orientation, Proficient, 05/22
Timeline
Service Coordinator
Raptor Plumbing
07.2022 - 03.2025
Customer Service/Screener
Henderson Hospital
01.2022 - 03.2022
Customer Service/Screener
Epic Personnel Partners, LLC - Centennial Hills Hospital
09.2021 - 01.2022
Cashier/Customer Service
Me n Ed's Pizzeria
01.2019 - 09.2019
Food Service Worker
OAK PIT BBQ COMPANY
02.2009 - 05.2011
Receptionist and Coordinator
LINDAMOOD-BELL LEARNING PROCESSES
12.2003 - 11.2017
Cashier and Pharmacy Ancillary
LONGS DRUG STORE
09.1995 - 12.2003
High School Diploma -
Arroyo Grande High School