Linda Lutz
Charlotte,NC
Summary
Detailed Collections/Accounts Receivable Specialist. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies. Creating invoices, processing and applying payments or credits as needed. Maintain automated monthly invoicing and payments, track and cure declined payments. Review accounts receivable aging daily. Outstanding Customer Service skills.
Overview
10
10
years of professional experience
Work History
Collection Specialist/Retention
Skyline Smart Energy
08.2023 - Current
- Retain current and new customers by addressing all related issues and offering solutions and possible incentives
- Research accounts and complete due diligence to resolve collection related issues on both cash and financed accounts
- Collect balances on all cash/financed accounts
- Process payments and document account updates.
Collection Specialist/Accounts Receivable
Power Home Solar
07.2020 - 10.2022
- Collect balances on all cash/financed accounts
- Terminate and forward to collection agency for nonpayment
- Research accounts and complete due diligence to resolve collection related issues on both cash and financed accounts
- Prepare and mail invoices to customers, processed payments and documented account updates
- Address and resolve all customer related issues to ensure prompt payment.
Collection Specialist
Power Home Technologies
08.2014 - 02.2020
- Follow-through on all critical inter-departmental escalations to increase customer retention rates
- Researched accounts and completed due diligence to resolve collection problems
- Processed payments and documented account updates
- Generate and mail invoices upon receipt of billing information and track collection progress.
Education
Hotel Management
University of Central Florida
Orlando, FLSkills
- Accounts Payable and Accounts Receivable
- Aging reports analysis
- Invoice and payment processing
- Delinquent account management
- Credit adjustments
- Past due account management
- Debt recovery expertise
- Data entry proficiency
- Strong negotiation skills
- Account Management
Timeline
Collection Specialist/Retention
Skyline Smart Energy
08.2023 - Current
Collection Specialist/Accounts Receivable
Power Home Solar
07.2020 - 10.2022
Collection Specialist
Power Home Technologies
08.2014 - 02.2020
Hotel Management
University of Central Florida
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