Linda Manes
Talladega,AL
Summary
Hardworking Office Manager/Technician bringing advanced knowledge of veterinary clinic sales and customer service of office operations, industry best practices, and compliance requirements. Accurately oversees office reporting, expense tracking, and supplies. Coordinates staff to handle day-to-day needs and runs seamless operations for executives and customers.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
V & W Supply
03.2022 - Current
- Coordinated office operations to enhance productivity and streamline administrative processes.
- Managed scheduling and maintained calendars for executive team, ensuring optimal time management.
- Facilitated communication between departments to improve project collaboration and information flow.
- Developed and implemented filing systems, increasing document retrieval efficiency by 30%.
- Oversaw inventory management of office supplies, reducing costs through strategic purchasing decisions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Conducted regular audits of cash drawers, maintaining accuracy and accountability in financial reporting.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Resolved customer complaints quickly to maintain customer satisfaction.
Front Desk Receptionist and Ma 1 Associate
Mainstreet Urgent Care
10.2021 - 03.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Office Manager
Animal House Vet Clinic
11.2000 - 06.2021
- Improved employee performance by coordinating workflow and implementing performance incentives.
- Completed advanced clerical tasks, including account reconciliation and document management.
- Protected organizational information with effective safety and security procedures for digital and physical files.
- Supervised administrative staff, coordinating all hiring, training, and performance management.
- Supervised front office activities, including accounts payable and receivable, reception, and mail management.
- Managed financial accounts in [Software] and consistently stayed on top of tax liabilities and other payment requirements.
- Resolved employee performance problems by tracking down root causes and retraining or offering guidance through difficult situations.
- Controlled office supplies, including placing new orders, monitoring usage, and coordinating regular restocking.
- Fielded numerous daily questions from administrative staff, customers, and vendors.
- Resolved customer complaints and answered customers' questions regarding policies and procedures.
- Improved staff performance through continuous monitoring and training updates.
- Empowered employees to independently resolve problems and disputes.
- Preserved customer loyalty by quickly and completely resolving complaints.
- Covered daily office workloads through effective staffing and resource coordination.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
Education
General -
Ranburne High School
Ranburne, Alabama05.1984
Skills
- Inventory control
- Vendor relations
- Contract administration
- Report preparation
- Financial accounting
- Compliance monitoring
- Policy implementation
- Staff training
- Supply management
- Performance improvement
- Schedule management
- Recordkeeping
- Customer service
- Data entry
- Office administration
- Computer skills
- Strong problem solver
Languages
English
Full Professional
Timeline
Administrative Assistant
V & W Supply
03.2022 - Current
Front Desk Receptionist and Ma 1 Associate
Mainstreet Urgent Care
10.2021 - 03.2022
Office Manager
Animal House Vet Clinic
11.2000 - 06.2021
General -
Ranburne High School
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