Linda Marshall

• Resolved customer inquiries efficiently through comprehensive knowledge of insurance products and services.
• Provided timely support to clients, ensuring accurate information delivery and issue resolution.
• Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
• Maintained detailed records of customer interactions in CRM system for future reference and analysis.

• Delivered medical specimens and supplies efficiently between various healthcare facilities.
• Maintained compliance with safety regulations during transportation of sensitive materials.
• Organized routes to optimize delivery times and reduce operational delays.
• Assisted in training new couriers on best practices for handling medical deliveries.

• Took recorded statements
• Arrange for the viewing of autos for damage assessment
• Arrange for temporary transportation for customers
• Gathered documents. Police reports, repair estimates
• Determined coverage for insured
• Effectively managed workload

· Answered customer questions via phone

· Sold Insurance via phone in high call volume call center

· Processed endorsements on auto policies

· Verified insurance coverage