Linda Martinez
Dallas
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Commercial Lines Specialist
Red Gorman Insurance
12.2011 - 03.2023
- Enhanced client satisfaction by providing timely and accurate policy information and addressing their concerns.
- Assisted sales representatives in preparing comprehensive presentations showcasing competitive advantages offered by our agency''s commercial line offerings.
- Consistently met or exceeded performance goals in key areas such as account retention, new business acquisition, and overall revenue generation.
Customer Service Rep
American Hallmark General
10.2010 - 09.2011
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Underwriter
Logic Underwriter
10.2003 - 08.2010
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Increased customer satisfaction through timely communication and efficient handling of loan applications.
Education
High School Diploma -
LG Pinkston High
Dallas, TX05-1968
Skills
- Underwriting
- Teamwork
- Problem-solving
- Time management
- Quotes and sales
- Call center customer service
- Active listening
- Customer follow-up
- Data entry
- Self motivation
- Conflict resolution
Timeline
Commercial Lines Specialist
Red Gorman Insurance
12.2011 - 03.2023
Customer Service Rep
American Hallmark General
10.2010 - 09.2011
Underwriter
Logic Underwriter
10.2003 - 08.2010
High School Diploma -
LG Pinkston High
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