Linda Mason
Manorville,NY
Summary
Having been born into a restaurant family, I have always enjoyed the hospitality business. I like meeting and interacting with people, and making sure their experience is a pleasant one.
Overview
41
41
years of professional experience
Work History
Front Desk Associate
The Huntting Inn
East Hampton, NY
08.2018 - Current
- Manage guest check-in and check-out processes ensuring smooth arrival and departure experiences.
- Provide customer service, resolving inquiries and complaints effectively to enhance guest satisfaction.
- Maintained accurate records of reservations and room assignments utilizing property management system.
- Trained new front desk associates on operational procedures and customer service best practices.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
Coat Room Supervisor
Palm Restaurant
New York, NY
09.1985 - 04.2018
- Trained and mentored staff on customer service protocols and operational procedures.
- Coordinated scheduling and staffing to insure proper coverage.
- Ordered supplies, making sure inventory was always properly stocked.
Education
High School Diploma -
Flushing High School
Flushing, N.Y.Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
Timeline
Front Desk Associate
The Huntting Inn
08.2018 - Current
Coat Room Supervisor
Palm Restaurant
09.1985 - 04.2018
High School Diploma -
Flushing High School