LINDA MATTHEWS
US Foodservice
Pendleton ,IN
15
years of professional experience
Excellent attendance
Great rapport with customerd
Work History
Customer Service Representative
6 Years 9 Months- Provided exceptional customer support via phone and email, resolving inquiries efficiently.
- Managed order processing and tracking, ensuring timely fulfillment of customer requests.
- Coordinated with logistics teams to address delivery issues and improve service reliability.
- Trained new team members on customer service protocols and company systems.
Customer Service Representative
7 Years 7 Months- Monitored customer feedback to identify trends and recommend process improvements.
- Developed training materials that enhanced team performance and customer satisfaction metrics.
- Led initiatives to streamline communication between departments, improving response times.
- Analyzed service data to inform strategic decisions aimed at enhancing operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma
Skills
Achieved high customer satisfaction rates through effective problem-solving and support.
Leveraged active listening to identify solutions that met customer needs.
Streamlined data entry processes
resulting in improved efficiency and accuracy.
ADIDAS 401(K) SAVINGS AND RETIREMENT PLAN
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- 2 documents found from 2026-01-06 to 2026-07-06
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- Plan Information
- Find out more about the plan within the Summary Plan Description ("SPD")
- Investment and Insurance Products Are: Not FDIC Insured
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Timeline
Customer Service Representative
US Foodservice
08.2017 - 05.2024Read More
Customer Service Representative
Adidas Warehouse
07.2009 - 02.2017Read More
John Marshall High School
High School Diploma
Read More