Linda McKenna
Clifton Park,NY
Summary
Dedicated Rental Manager with proven expertise in customer service and operations management. Skilled in optimizing workflows and enhancing customer relations to drive satisfaction and good customer relations.
Overview
2027
2027
years of professional experience
Work History
Rental Manager
Albany Management
Albany, NY
10.2021 - Current
- Managed daily rental operations, ensuring efficient workflow and customer satisfaction.
- Developed and implemented marketing strategies to increase property visibility and occupancy rates.
- Analyzed rental market trends to optimize pricing strategies and enhance competitive positioning.
- Oversaw tenant relations, addressing concerns and facilitating effective communication between parties.
- Coordinated property maintenance schedules, ensuring timely responses to service requests and upkeep needs.
- Trained and mentored junior staff on operational procedures and customer service best practices.
- Conducted regular inspections of properties to ensure compliance with safety regulations and maintenance standards.
- Effectively resolved disputes between tenants through mediation efforts when necessary, maintaining a harmonious living environment for all residents.
- Fostered positive relationships with tenants, addressing concerns promptly and professionally to maintain satisfaction levels.
- Increased rental revenue by implementing effective marketing strategies and enhancing property visibility.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Developed strong relationships with vendors, negotiating favorable contracts for property maintenance services.
- Reduced vacancy rates with proactive tenant retention efforts and prompt unit turnover preparation.
Receptionist Administrator
Halliday Financial
Clifton Park, NY
07.2018 - 08.2019
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communications between clients and financial advisors, enhancing client satisfaction.
- Streamlined office procedures, improving document management and retrieval processes.
- Trained new administrative staff on office protocols and software systems for increased efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
Director Of Membership & Member Relations
Wolfert's Roost
Albany, NY
09.2017 - 07.2018
- Increased repeat customer base by maintaining relationship with high profile clients and effectively managing service issues.
- Trained Receptionist staff
- Handled all member relations including problem solving and event promotion management.
- Contacted members on a regular basis to explore connections, offer services and cement relationships.
- Implemented creative sales and marketing strategies to assist sales team with reaching targets.
- Gave tours and introduced new members to the club.
- Filing new members applications with with the board and entering all approved applications.
- Correspondence with board committees and members alike to insure satisfaction with events , daily facility quality and relations.
- Organized, scheduled and attended membership events
Office Administrator
Pippen Technical
Saskatoon, Canada
01.2013 - 03.2015
- Welcomed and interacted with customers and visitors to the company office.
- Operated and managed multi-line phone system.
- Assisted with data entry.
- Organized and maintained filling systems .
- Assisted with any other office functions as needed.
Personal Assistant
Compass Logistics
Tallaght, Ireland
2004 - 2011
- Coordinated internal communications to staff, including maintenance of internal documents.
- Organize and maintained various filing systems to track, store data documentation and allow for easy retrieval of information.
- Liaising with office equipment vendors for maintenance as needed.
- Assists with special projects and other administrative functions as needed.
Skills
- Excellent customer service skills
- Enthusiastic upbeat personality
- Team player
- Self starter & independent worker
- Interpersonal skills
- Time management
Timeline
Rental Manager
Albany Management
10.2021 - Current
Receptionist Administrator
Halliday Financial
07.2018 - 08.2019
Director Of Membership & Member Relations
Wolfert's Roost
09.2017 - 07.2018
Office Administrator
Pippen Technical
01.2013 - 03.2015
Personal Assistant
Compass Logistics
2004 - 2011