Tonya Krupka
Hortonville
Summary
Results-oriented Rental Manager with expertise in logistics planning and customer relations. Proven ability to enhance fleet operations and resolve disputes, driving customer satisfaction and operational efficiency.
Overview
19
19
years of professional experience
Work History
Rental Manager
Valley Truck Leasing Inc.
Neenah, WI
06.2007 - Current
- Managed fleet operations, ensuring optimal vehicle availability and maintenance schedules.
- Implemented rental asset processes and cleanliness standards.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Placed sales calls and handled sales for incoming customer calls.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw equipment inventory management, ensuring optimal availability and condition of rental assets.
- Trained and mentored staff on best practices for equipment handling and customer service excellence.
- Developed successful marketing strategies to promote equipment rentals and increase revenue.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and promoting professional growth.
- Resolved customer issues promptly and professionally, leading to higher satisfaction ratings.
- Oversaw daily operations at multiple locations, ensuring efficient management of resources and personnel across all branches.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Resolved customer disputes to maintain positive relationships and increase customer base.
Education
Associate of Science - Business Administration And Management
Baker College
Flint, MI05-2007
Skills
- Logistics planning
- Scheduling coordination
- Rental agreement
- Negotiation and conflict resolution
- Customer relations
- Decision-making
- Effective communication
- Verbal and written communication
- Computer skills
- Excellent communication
- Multitasking
- Attention to detail
Timeline
Rental Manager
Valley Truck Leasing Inc.
06.2007 - Current
Associate of Science - Business Administration And Management
Baker College