Andres Gomez
Jamaica,NY
Summary
Industrious Banker eager to fulfill challenging role within client-focused team. Strong foundation of building excellent client rapport to foster satisfaction and loyalty. Diverse skill set that includes being sales driven while maintaining a high level of integrity.
Overview
13
13
years of professional experience
Work History
Personal Banker
Citibank
10.2022 - Current
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cultivated strong customer relationships by providing tailored advice and services.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Concierge Banker
Citibank
12.2021 - 10.2022
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan and credit card applications.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Answered customer inquiries regarding account balances, transaction history, service charges and interest rates.
FX Sales Consultant
JFK Airport, Travelex
11.2010 - 03.2020
- Traded 30+ currencies at retail rates while offering promotional packages, such as "value packs", to over 60 clients per day resulting in gross profit for month end to exceed 130 percent.
- Implemented various sales techniques at selected discount prices and offer great deals to customers to effectively yield a higher gross profit while providing competitive exchange rates.
- Worked with a team of approximately 20 colleagues to resolve retention problems by substituting old practices with the "C.A.R.E" platform which fosters a friendlier atmosphere and generates more customer satisfaction.
- Reconciled inventories and maintained stock balances that often surpassed $200,000 cash.
- Responsible for risk management and acting in accordance with guidelines set for in the Core Risk Standard.
Education
Bachelor of Arts - Economics
Queens College of The City University of New York
Flushing, NY06.2011
High School Diploma -
Thomas A. Edison Career And Technical Education High School
New York, NY06.2006
Skills
- Complex Information Interpretation
- Asset Management
- Strategic Financial Planning
- Fraud Detection
- Team Cooperation
- Client Rapport-Building
- Interpersonal Communication
- Microsoft Word/ Excel
Languages
Spanish
Native or Bilingual
Timeline
Personal Banker
Citibank
10.2022 - Current
Concierge Banker
Citibank
12.2021 - 10.2022
FX Sales Consultant
JFK Airport, Travelex
11.2010 - 03.2020
Bachelor of Arts - Economics
Queens College of The City University of New York
High School Diploma -
Thomas A. Edison Career And Technical Education High School