Summary
Overview
Work History
Education
Skills
Timeline
Licensed cosmetologists
Generic

Linda michael

Euclid,OH

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at KeyBank and JACK Cleveland Casino. Proven ability to enhance guest experiences and streamline operations, while effectively managing cash transactions. Recognized for relationship building and maintaining compliance, contributing to increased customer satisfaction and loyalty.

Overview

14
14
years of professional experience

Work History

Teller

KeyBank
11.2023 - Current
  • Processed customer transactions accurately and efficiently.
  • Assisted customers with inquiries and account information.
  • Maintained cash drawer integrity through diligent balancing.
  • Collaborated with team members to improve service delivery.
  • Learned banking software to streamline transaction processing.
  • Provided support in resolving customer issues promptly.
  • Educated customers on available banking products and services.
  • Monitored compliance with banking policies and procedures.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Beverage Server

JACK Cleveland Casino
04.2012 - Current
  • Delivered exceptional customer service in fast-paced environments, ensuring guest satisfaction and repeat business.
  • Prepared and served beverages according to established recipes and presentation standards.
  • Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
  • Managed inventory levels, tracking supplies to ensure timely restocking and minimize waste.
  • Handled cash transactions accurately, processing payments while maintaining financial integrity.
  • Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
  • Resolved guest complaints promptly, enhancing overall dining experience through effective communication skills.
  • Successfully upsold premium beverage options, increasing overall sales revenues.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.

Education

High School Diploma -

John Adams
Cleveland, OH

Associate of Arts - Medical Terminology,general Studies

Tri-C
Cleveland, OH

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Approachable
  • Positive
  • Relationship building and management
  • Stress tolerance

Timeline

Teller

KeyBank
11.2023 - Current

Beverage Server

JACK Cleveland Casino
04.2012 - Current

High School Diploma -

John Adams

Associate of Arts - Medical Terminology,general Studies

Tri-C

Licensed cosmetologists

owner and operator. 


operating a small busnes for 25 years

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Linda michael