Summary
Overview
Work History
Education
Skills
Timeline
Generic

Linda Montgomery

Maple Valley,WA

Summary

Proven to excel in transportation and customer service, I leveraged skills in GPS route planning and safe driving practices at National Safety to enhance delivery efficiency and client satisfaction. My adaptability and punctual service, backed by a clean driving record, significantly boosted company reputation, demonstrating a commitment to excellence and reliability in fast-paced environments.

Diligent [Desired Position] with proven track record in efficient and safe transportation. Expertise in route planning and vehicle maintenance, ensuring punctuality and reliability. Demonstrated problem-solving skills and strong attention to detail, enhancing overall service quality.

Overview

38
38
years of professional experience

Work History

Driver, Warehouse Orders, Sales Associate

National Safety
01.2023 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Obtained signatures from customers upon delivery of goods.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.

Driver, Sales Associate, Shipping, Receiving

Pacific Industrial Supply
06.2022 - 01.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Obtained signatures from customers upon delivery of goods.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Maintained clean and organized vehicle, enhancing professional image of company.
  • Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
  • Safely transported goods across long distances, adhering strictly to traffic laws and regulations.

Driver, Warehouse Orders

National Safety Supply
07.2018 - 06.2022
  • Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
  • Maintained safe driving records by strictly following traffic rules and regulations.
  • Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
  • Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
  • Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
  • Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
  • Efficiently navigated various types of vehicles through different road conditions, maintaining safety standards throughout all trips.
  • Supported warehouse operations by organizing products on shelves and pallets for easy retrieval during shipment preparation.
  • Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
  • Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
  • Streamlined order fulfillment by accurately picking items according to packing lists and invoices.
  • Assisted in inventory management, ensuring accurate record-keeping and timely processing of orders.
  • Improved delivery efficiency by optimizing routes and adhering to schedules.
  • Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
  • Adhered to company policies regarding appropriate use of equipment such as hand trucks or dollies during item transport.
  • Contributed to reduced fuel consumption through careful route planning and adherence to eco-friendly driving practices.
  • Increased overall fleet safety by participating in regular driver training programs focused on accident prevention techniques.

Teller

Boeing Employee Credit Union
06.1996 - 02.2000
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
  • Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
  • Boosted cross-selling of bank products by identifying customer needs during transactions.
  • Enhanced team knowledge by sharing best practices in cash handling and customer service.
  • Enhanced customer experience by efficiently processing transactions and addressing inquiries.
  • Reduced queue times during peak hours with effective cash handling and prompt service.
  • Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
  • Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
  • Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
  • Reinforced customer trust by providing accurate account information and transaction confirmations.
  • Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
  • Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
  • Facilitated introduction of new tellers by mentoring them on bank procedures and customer service excellence.
  • Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
  • Assisted customers in understanding banking products, leading to increased uptake of services.
  • Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
  • Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
  • Streamlined transaction process, allowing for quicker service and reduced wait times for customers.
  • Fostered positive banking experience, helping customers with account management and service selection.
  • Increased customer satisfaction through friendly interactions and resolving issues promptly.
  • Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Executed wire transfers, stop payments and account transfers.
  • Handled various accounting transactions.
  • Referred customers to other banking departments for specialized services.
  • Cross-sold credit cards, loans and other bank products.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Received loan and utility payments, sending funds to correct destinations.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Trained new hires on customer service policies and procedures.

Credit Investigator

US Bank
05.1987 - 08.1989
  • Contributed to company growth by identifying opportunities for expansion within targeted industries during the course of credit investigations.
  • Testified in administrative hearings and as witness in criminal cases.
  • Developed customized investigative approaches for unique or complex cases, resulting in more accurate risk assessments.
  • Collaborated with cross-functional teams to develop and implement new strategies for fraud detection in the credit application process.
  • Reduced turnaround time for credit decisions with thorough investigations and prompt reporting of findings.
  • Gathered, preserved and presented relevant and pertinent evidence.
  • Ensured compliance with regulatory requirements through diligent adherence to established protocols for investigating applicants'' financial history.
  • Enhanced team productivity by sharing best practices and insights from completed investigations with colleagues regularly.
  • Expedited decision-making process by presenting clear, concise, and comprehensive credit reports to management.
  • Enhanced customer satisfaction through timely and accurate credit investigations for loan applications.
  • Streamlined workflow efficiency by optimizing credit investigation procedures and documentation.
  • Interpreted and applied state statutes and federal regulations.
  • Mitigated financial losses by conducting in-depth investigations into high-risk accounts and recommending appropriate actions.
  • Improved credit investigation processes by implementing advanced research techniques and data analysis.
  • Strengthened departmental performance by providing training and mentorship to junior credit investigators.
  • Optimized resource allocation by prioritizing cases based on urgency, risk level, and anticipated revenue generation potential.
  • Minimized risk exposure by identifying potential fraudulent activities during the credit investigation process.
  • Facilitated communication between departments, ensuring seamless collaboration during the credit investigation process.
  • Maintained strict confidentiality standards while handling sensitive client information during investigations.
  • Supported continuous improvement initiatives through ongoing evaluation of current policies and procedures related to the credit investigation process.
  • Leveraged advanced database systems and analytical tools to support efficient and accurate credit investigations.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Analyzed credit scores to determine borrowers' creditworthiness.
  • Assessed credit risk and analyzed financial statements.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
  • Collaborated with other teams to identify and mitigate risks impacting organization.
  • Made decisions and recommendations about extending lines of credit.

Education

High School Diploma -

Kent Meridian High School
Kent, WA
01-1985

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Safe driving practices
  • Punctual and reliable
  • City and non-city driving
  • Flexible schedule
  • Punctuality
  • GPS and route planning
  • Loading and unloading
  • Safety protocols
  • Defensive driving
  • Navigational systems and GPS
  • Vehicle inspections
  • Route management
  • Transportation
  • Traffic law observation
  • Vehicle maintenance
  • Equipment operation
  • Inclement weather driving
  • Adaptable driving techniques
  • Order picking and processing
  • Route determination
  • Equipment monitoring
  • Materials transport
  • Shipping and packaging
  • DOT compliance

Timeline

Driver, Warehouse Orders, Sales Associate

National Safety
01.2023 - Current

Driver, Sales Associate, Shipping, Receiving

Pacific Industrial Supply
06.2022 - 01.2023

Driver, Warehouse Orders

National Safety Supply
07.2018 - 06.2022

Teller

Boeing Employee Credit Union
06.1996 - 02.2000

Credit Investigator

US Bank
05.1987 - 08.1989

High School Diploma -

Kent Meridian High School

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Linda Montgomery