Linda Morales
Gilbert,AZ
Summary
Highly motivated and adaptable professional with over 9 years of experience driving operational excellence in high-volume, fast-paced environments. Proven track record of transitioning from specialized clinical leadership to front-office supervision, mastering complex financial systems like Dentrix and medical billing. Exceptional at maintaining a calm, professional demeanor in high-pressure situations, with a deep commitment to efficient team collaboration and superior client communication. Seeking to leverage a diverse background in operations and administration to contribute to a growth-oriented team.
Overview
17
17
years of professional experience
Work History
Front Office Supervisor
ABC Dentistry for Children
Gilbert, AZ
07.2017 - Current
- Supervised front office operations to ensure efficient patient scheduling and flow.
- Trained and mentored staff on customer service protocols and software usage.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Trained new front office staff, ensuring thorough understanding of policies and procedures.
- Coordinated with dental teams to streamline appointment management and reduce wait times.
- Multi-Line Communication: Efficiently manage high-call volumes, Scheduling, and digital correspondence while maintaining strict HIPPA guidelines
Office Manager
Phoenix Carpet Care
Gilbert, AZ
09.2009 - 06.2017
- Oversaw inventory control processes, optimizing supply levels and reducing operational costs.
- Coordinated vendor relationships, negotiating contracts to achieve favorable terms for services and supplies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Associate of Science - Dental Hygiene
Pima Medical Institute
Mesa, AZ06-2017
Skills
- Problem Solving
- Staff management
- Front desk operations
- Staff training and development
- Employee management
- Customer relations
- Workflow coordination
- Multitasking proficiency
Timeline
Front Office Supervisor
ABC Dentistry for Children
07.2017 - Current
Office Manager
Phoenix Carpet Care
09.2009 - 06.2017
Associate of Science - Dental Hygiene
Pima Medical Institute