Linda Morgan
Layton
Summary
Dynamic Staff Coordinator at Fairfield Village of Layton, adept at enhancing employee relations and streamlining scheduling processes. Proven ability to boost staff quality through effective recruitment and innovative onboarding. Skilled in multitasking and decision-making, fostering a collaborative environment that drives organizational success.
Overview
35
35
years of professional experience
Work History
Staff Coordinator
Fairfield Village of Layton
08.2021 - Current
- Streamlined the scheduling process for more efficient time management and improved employee satisfaction.
- Oversaw recruitment efforts to attract top talent, leading to an increase in overall staff quality and skill sets.
- Implemented innovative onboarding processes to quickly integrate new hires into the team, reducing ramp-up times significantly.
- Served as a liaison between upper management and staff teams, effectively communicating expectations while addressing concerns.
Customer Care Professional for Platinum Cardmember
American Express
05.2014 - 07.2021
- Achieved higher sales conversion rates by upselling products and services based on individual customer needs.
- Collaborated with team members to improve overall performance, sharing best practices and pooling resources for optimal results.
- Reduced customer churn rate with effective problem-solving skills and empathetic communication techniques.
- Provided excellent support to customers, troubleshooting technical issues and guiding them through resolution steps.
- Handled escalated calls with professionalism and diplomacy, working towards resolutions that satisfied both customers and the company's interests.
- Maintained comprehensive product knowledge, staying up-to-date on new features and offerings to better assist customers.
- Increased first-call resolution rates by effectively navigating internal systems to find quick solutions for customers.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Field Supervisor
Securitas Security Services USA
07.2010 - 06.2014
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Kept teams on task to complete milestones on time.
- Evaluated performance and progress, and made proactive adjustments.
San Diego Police Officer/Detective
San Diego Police Department
01.1990 - 02.2007
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Conducted preliminary investigations at scenes of major crimes.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Apprehended offenders and conducted interviews and interrogations.
Education
P.O.S.T. - Law Enforcement
San Diego Miramar College
San Diego, CA11-1990
Skills
- Employee relations
- Staff development
- Multitasking and organization
- Attention to detail
- Decision-making
- Relationship building
- Medical terminology
- Staff management
- Schedule coordination
Timeline
Staff Coordinator
Fairfield Village of Layton
08.2021 - Current
Customer Care Professional for Platinum Cardmember
American Express
05.2014 - 07.2021
Field Supervisor
Securitas Security Services USA
07.2010 - 06.2014
San Diego Police Officer/Detective
San Diego Police Department
01.1990 - 02.2007
P.O.S.T. - Law Enforcement
San Diego Miramar College
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