Austin Jacks
Layton
Summary
Operations Manager with a proven track record at FedEx Ground, enhancing operational efficiency through strategic process improvements. Skilled in team leadership and staff training, I successfully developed onboarding programs that elevated performance metrics. Committed to maintaining compliance and fostering a culture of safety and quality in high-paced environments.
Overview
5
5
years of professional experience
Work History
Operations Manager
Fedex Ground
11.2023 - Current
- Oversaw daily operations to ensure adherence to safety and quality standards.
- Implemented process improvements that increased operational efficiency across multiple departments.
- Led both inbound and outbound operations for Salt Lake Valley
- Experience in Quality Assurance and Product Recovery
- Worked in both loading and unloading semi trucks and delivery vans
- Developed training programs for new employees, enhancing onboarding and performance metrics.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Package Handler Trainer
Fedex Ground
01.2022 - 11.2023
- Led New Hire Training and Onboarding
- Successfully trained multiple employees who have since been promoted
- Taught safe and effective practices in freight operations
Package Handler
Fedex Ground
11.2020 - 12.2022
- Worked as Package Handler in Inbound, Outbound and Local operations
Education
Associate of Science -
Salt Lake Community College
Salt Lake City, UTHigh School Diploma -
Farmington High School
Farmington, UT05.2020
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Management
- Inventory management
- Project management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Staff development
- Maintaining compliance
- Goal setting
- Interpersonal communication
- Strategic planning
- Project management abilities
- Project leadership
- Process improvement
Accomplishments
Multiple awards at Fedex including Manager of the Month and Bravo Zulus
Timeline
Operations Manager
Fedex Ground
11.2023 - Current
Package Handler Trainer
Fedex Ground
01.2022 - 11.2023
Package Handler
Fedex Ground
11.2020 - 12.2022
Associate of Science -
Salt Lake Community College
High School Diploma -
Farmington High School