Linda M. Shucraft
Colorado Springs,CO
Summary
Utilize proven customer relation skills to enhance sales, service and retention. Meet company targets and contribute to overall growth.
Overview
36
36
years of professional experience
Work History
Sales/Customer Service Representative
Checks Unlimited
10.1996 - 11.2022
- Take incoming sales calls, customer service and billing/collections
- Answer questions regarding pricing, status of orders and payments
- Process and secure customer bank and credit card information
- Promote retention and increased order value through effective sales and service techniques
- Make decisions and remedy situations under general supervision
- Maintained and exceeded sales and customer retention goals
- Regularly exceeded expected monthly revenue and customer goals
- Considered one of the top sales representatives with company
- Assisted with development of sales call flow script
- Mentored and assisted representatives just out of training
- Organize, sort and pack for shipping
NICU Unit Clerk
Memorial Hospital
08.1995 - 10.1996
- Communicate with doctors, nurses and other medical facilities
- Maintain patient information for newborn and mother
- Complete charts, order tests and enter lab results
- Provide support for transfer or discharge of patient
Customer Service Representative
Current Inc
01.1987 - 09.1992
- Data entry for product catalog and check orders
- Processed required orders per hour while maintaining accuracy
- Handled incoming calls and questions regarding orders
- Cross trained in order processing and shipping departments
Education
High School Diploma -
Thomas B. Doherty High School
Colorado Springs, Colorado05.1982
Skills
- Over 20 years of sales and customer service
- Team-oriented, highly organized and possess a positive attitude
- Successful cross selling and upselling
- Problem analysis and problem solving
- Strong customer service skills and resolve difficult situations
- Ability to work under pressure
- Great work ethic and goal oriented
- Excellent communication skills
- Microsoft Word, Excel, Windows operating system
- Completed and passed yearly certification for Code of Ethics
Timeline
Sales/Customer Service Representative
Checks Unlimited
10.1996 - 11.2022
NICU Unit Clerk
Memorial Hospital
08.1995 - 10.1996
Customer Service Representative
Current Inc
01.1987 - 09.1992
High School Diploma -
Thomas B. Doherty High School