Linda Nielsen-Reynolds
Westlake,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
PBX Operator
Northwest Medical Center
12.2022 - Current
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Completed overhead pages for codes. Relayed the information to the House Supervisor to verify it was heard.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Privileging Consultant
Sound Physicians
11.2022 - Current
- Managed the hospital privileging process for all healthcare providers.
- Partnered directly with the Privileging Coordinator and 3rd party agency contacts to ensure each provider completed the required privileging application and provided the appropriate supporting documentation as outlined by the hospital bylaws.
- Liaised with MSO, CVO and Regional team to better understand the needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for the clinicians.
Site Lead
Carbon Health Urgent Care
06.2021 - 11.2022
- Improved site efficiency by implementing streamlined processes and procedures.
- Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
- Managed project timelines, ensuring successful completion within budget and on schedule.
- Resolved conflicts among team members, fostering a positive and collaborative work environment.
Service Advisor
CDS In Texas
03.2020 - 05.2021
- Managed budgets for indiviuals with Medicaid waiver and Non-Waiver programs.
- Audited timesheet to ensure paychecks were correct and bonuses were given where appropriate.
- Customer service in the explanation of authorized hours. The bonus options. Rate of pay they were able to offer.
PBX Operator
Peterson Regional Medical Center
03.2017 - 07.2019
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
- Ensured the timely resolution of any technical issues with PBX systems by collaborating with IT support staff and vendors.
- Collaborated with House Supervisor for Overhead paging.
Ward Clerk and Service Advisor
Hill Country MHDD Centers
12.2013 - 07.2019
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented latest information in computer system and printed paperwork.
- Service Coordinator met with individuals with a diagnosis of IDD and Mental Health. Advocated and held meetings to ensure person centered thinking allowed the individual the best quality of life.
- Assisted in the eligibility of Medicaid and Medicare benefits. Liaised with group home staff, day habilitation staff, providers, and family with individual.
Education
MBA -
Shreiner University
Kerrville, TX12.2022
Bachelor of Arts - Psychology
Schreiner University
Kerrville, TX12.2013
Skills
- Medical Credentialing
- Supervising experience
- HIPAA
- Strong telephone etiquette
- Microsoft Office
- Organizational Skills
- Scheduling appointments
- Time management
- Customer Service
- Payroll
Affiliations
- Kerr County Genealogical Society, Hill Country Historic Commission
Genealogy, Reading, Learning new languages
I have had a love of genealogy since I was an elementary school girl in Girl Scouts. The Heritage badge had us research. It stuck with me, and at eighteen I started to really get into as I was told so many of my family members had died of Cancer. I started to analyze it, and realized many were married in members, so it negated a lot of this. But, it helped to track the disorders we were prone to. I have worked on my family as well as roughly 40 others. I am currently collaborating with a family in Texas to verify the Black History of Kerr County. When I began volunteering at the genealogical society, there was a manilla folder with 3-5 pieces of paper for the entire black community. It greatly disturbed me, and I decided to change that. We are currently up to a banker box filled with documentation and charts.
I read mysteries, action, and genealogy based books, with some biographies mixed in. I have several book shelves, as i love the feel of a book in my hand.
I am currently learning Italian, and hope to brush up on my Spanish and ASL again, as it has been many years since I have used either. Then, I want to attempt German. My four children all took German in High school, and will talk about things when they get together they don't want me to know. My great grandfather spoke 7 languages, and I would love to get close to that.
Timeline
PBX Operator
Northwest Medical Center
12.2022 - Current
Privileging Consultant
Sound Physicians
11.2022 - Current
Site Lead
Carbon Health Urgent Care
06.2021 - 11.2022
Service Advisor
CDS In Texas
03.2020 - 05.2021
PBX Operator
Peterson Regional Medical Center
03.2017 - 07.2019
Ward Clerk and Service Advisor
Hill Country MHDD Centers
12.2013 - 07.2019
MBA -
Shreiner University
Bachelor of Arts - Psychology
Schreiner University