Karina Rubalcaba
Perris
Summary
Ambitious business administration student with 8+ years of diverse experience in customer service and sales roles across retail environments. Demonstrates exceptional leadership and organizational skills, with a proven track record of enhancing customer engagement and driving sales growth. Excels in fostering team collaboration and is eager to leverage bilingual communication skills and problem-solving abilities to contribute to dynamic business settings.
Overview
8
8
years of professional experience
Work History
Pro Sales Associate
Home Depot
Perris
01.2024 - Current
- Cultivate strong customer bonds, enhancing client satisfaction and loyalty.
- Ensure precise order handling, optimizing supply chain efficiency.
- Oversee Pro Xtra accounts, resolving client issues promptly.
- Drive sales to contractors, boosting revenue and market presence.
- Streamline account management processes, improving client experience.
- Analyzed customer feedback to optimize inventory selection, ensuring popular products were readily available and boosting sales.
- Coordinated with team members to execute promotions, resulting in increased foot traffic and noticeable gains in sales figures.
- Maintained accurate sales records and processed transactions efficiently, ensuring smooth operations and financial integrity.
Cashier
The Home Depot
Perris
04.2023 - Current
- Process high-volume transactions daily with accuracy.
- Handle significant cash amounts efficiently.
- Awarded Homer Award for outstanding service.
- Adapt quickly to dynamic retail environments.
- Deliver excellent customer service consistently.
Sales Associate
Bath & Body Works
Perris
11.2022 - Current
- Dedicated to maximizing sales to meet daily targets.
- Provide exceptional customer service.
- Effectively process transactions.
- Responsible for managing inventory, including restocking shelves and organizing the back room.
- Proactively contribute to store presentation and cleanliness during opening and closing shifts.
- Adaptable and flexible.
- Excel in various responsibilities.
- Enhanced customer engagement strategies, resulting in noticeable increases in repeat visits and overall sales performance.
- Fostered a collaborative environment by training new team members, ensuring a seamless onboarding process and boosting team morale.
- Processed transactions accurately, contributing to financial integrity and enhancing operational efficiency.
Caregiver
Grandparents
Perris
10.2021 - 05.2023
- Provided comprehensive care for visually impaired and ALS-affected grandparents.
- Managed dialysis and medication administration with precision.
- Facilitated mobility and daily routines, enhancing quality of life.
- Developed strong organizational and problem-solving skills.
- Improved caregivers' efficiency and patient comfort.
- Provided personalized care for grandparents, enhancing their quality of life through tailored support and companionship.
- Monitored health changes and adjusted care plans proactively, leading to timely interventions and noticeable improvements in daily living.
Warehouse Material Handler
GEODIS
Perris
03.2022 - 08.2022
- Managed diverse warehouse roles, enhancing team efficiency and operational support.
- Contributed to dock operations, improving workflow and inventory accuracy.
- Facilitated inventory transitions, optimizing stock management and resource allocation.
- Executed efficient picking and packing processes, leading to substantial improvements in order fulfillment speed and accuracy.
After-School Program Coach
Elevo
San Jacinto
02.2022 - 03.2022
- Supervised children aged 5-13, fostering a supportive environment.
- Coordinated outdoor activities, enhancing children's physical and social skills.
- Adapted to diverse personalities, ensuring inclusive program participation.
- Implemented structured activities that improved children's confidence and social interactions, leading to noticeable engagement increases.
- Facilitated group projects to enhance teamwork skills, resulting in strengthened peer relationships and collaborative problem-solving.
Security Officer
Allied Universal
Moreno Valley
10.2021 - 02.2022
- Ensured safety at Metrolink stations, enhancing security measures and passenger assistance.
- Adapted to various security posts in Riverside, maintaining vigilance and environment control.
- Monitored parking lots to protect vehicles, reducing incidents of vandalism.
- Assisted passengers with boarding, improving transit experience and safety.
- Patrolled platforms, ensuring a secure and orderly environment for commuters.
- Patrolled premises consistently, identifying and addressing potential security threats, leading to noticeable reductions in incidents.
Warehouse Associate
Amazon.com
Moreno Valley
05.2020 - 10.2020
- Organized items into bins for efficient retrieval by pickers, enhancing workflow.
- Conducted thorough cycle counts to ensure accurate inventory management.
- Improved item placement accuracy, reducing errors and increasing operational efficiency.
- Collaborated with team to maintain a streamlined and organized warehouse environment.
- Identified and resolved inventory discrepancies, ensuring optimal stock levels.
Front Desk Receptionist
Perris Tires and Wheels
Perris
08.2017 - 04.2020
- Managed calls, addressed inquiries, provided quotes, ensured front desk efficiency.
- Maintained a clean, organized shop environment, enhancing customer satisfaction.
- Facilitated a positive customer experience through attentive service and support.
- Streamlined front desk operations, improving response times and ensuring a seamless client experience.
Education
Business Administration -
Riverside City College
Riverside, CA05.2025
Associate of Arts Degree - Administration and Information Systems
Moreno Valley College
Moreno Valley06.2024
High School Diploma -
Rancho Verde High School
Moreno Valley, CA05.2019
Skills
- Computer Literacy
- Leadership
- Organization
- Bilingual
- Time Management
- Conflict Resolution
- Microsoft Office
- Teamwork
- Customer Service
- Communication
- Problem Solving
- Adaptability
Languages
Native English speaker , Native Spanish speaker
References
Linda Ocampo, Home Depot, 24locampo2@gmail.com, 7145619569
Timeline
Pro Sales Associate
Home Depot
01.2024 - Current
Cashier
The Home Depot
04.2023 - Current
Sales Associate
Bath & Body Works
11.2022 - Current
Warehouse Material Handler
GEODIS
03.2022 - 08.2022
After-School Program Coach
Elevo
02.2022 - 03.2022
Caregiver
Grandparents
10.2021 - 05.2023
Security Officer
Allied Universal
10.2021 - 02.2022
Warehouse Associate
Amazon.com
05.2020 - 10.2020
Front Desk Receptionist
Perris Tires and Wheels
08.2017 - 04.2020
Business Administration -
Riverside City College
Associate of Arts Degree - Administration and Information Systems
Moreno Valley College
High School Diploma -
Rancho Verde High School