Linda Osante
El Paso,Texas
Summary
Resourceful Customer Service Aide known for highly productive and efficient task completion. Specialize in conflict resolution, effective communication, and customer relationship management. Excel in active listening, empathy, and patience to enhance customer satisfaction and loyalty. Committed to leveraging these skills to contribute positively to team success and uphold high service standards.
Overview
16
16
years of professional experience
Work History
Customer Service: Video Repair
Charter Communications, Time Warner Cable
El Paso, TX
03.2022 - 12.2023
- Multitask and solve problems while remaining patient and communicating effectively.
- Provide video repair and support services to customers.
- Help customers with technical issues and guide them through fixes, installations and activations.
- Provided product information and pricing to customers.
Photo Enforcement Processor
Conduent
El Paso, TX
12.2017 - 03.2022
- Review of all alleged violations including still/video images to determine if a red-light violation occurred.
- Process red light and speed camera violations using web-based tools.
- Perform data entry of license plates and other driver information as required.
- Conduct remote checks to ensure all live cameras are working properly.
Administrative Assistant
AC Custom Cabinets LLC
El Paso, TX
01.2012 - 12.2017
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments between clients and internal staff members.
- Receive and return completed warranty work order requests.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Team Lead/Exception Handling
GTESS Corp.
El Paso, TX
01.2008 - 01.2012
- Processed medical claims.
- Trained new staff in relevant processes and procedures.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Maintained accurate records of employee attendance and task completion times.
- Completed daily quality assurance duties to provide feedback for improvements.
Education
A.A - Criminal Justice
El Paso Community College
El Paso, Texas01.2019
General Equivalency Degree -
El Paso Community College
El Paso, Texas01.2001
Skills
- Customer Service
- Active Listening
- 10 Key
- Problem-solving abilities
- Adaptability and Flexibility
- Attention to Detail
- Professionalism
- Microsoft Office
- Shipping & Receiving
- Data Entry
- Confidentiality
- Billing and Invoicing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service: Video Repair
Charter Communications, Time Warner Cable
03.2022 - 12.2023
Photo Enforcement Processor
Conduent
12.2017 - 03.2022
Administrative Assistant
AC Custom Cabinets LLC
01.2012 - 12.2017
Team Lead/Exception Handling
GTESS Corp.
01.2008 - 01.2012
A.A - Criminal Justice
El Paso Community College
General Equivalency Degree -
El Paso Community College