Linda Pacheco
Las Vegas,New Mexico
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Program Analyst (Navigator)
Federal Emergency Management Agency
Santa FE, NM
04.2024 - Current
- Adhereing to legislation and regulations to determine their impact on programs, and adjust to new or modified policies, goals, and objectives. Following the course and understanding the effectiveness of program operations, while developing strategies to improve them. This includes identifying program risks, developing mitigation plans, and monitoring deliverables.
- Analyzing, evaluating, and/or improving the efficiency and effectiveness of internal administrative operations, organizations, management structures, or agency missions of the HPCC process to better assist the communities impacted by disaster.Analyzes and evaluates on a quantitative or qualitative bases, the effectiveness of programs or grant operations to meet established goals.
- Implement new or modified work methods, management processes and procedures for administering program services. Assist with guidelines and procedures for program operations, while making recommendation methods to improve efficiency of operations.
- Ability to assist novice staff with performing a broad range of duties; and Providing technical advice to senior agency officials concerning program management, program improvement, or program review issues that may include fraud or duplicate of benefits, etc.
- Supporting other program analysts in their execution of programs within program scope, assist in maintaining changes to project baselines; monitor deliverables; assess documents, plans and applications; conduct quality reviews of projects and tasks; support the preparation of presentations and other materials to support program functions.
- Lead and support activities to identify program risks and assist in the development of mitigation plans; drafts correspondence, reports, spreadsheets, and other documentation.Maintain and track action items and participates in meetings; support the development of procurement request.
- Support efforts given to other program analysts to include developing proposed responses for tasks, in coordinating the draft responses with subject matter experts. While assisting with the planning and development of senior level presentations and briefings.
- Reviews, monitors, analyzes, and evaluates financial, narrative, and statistical reports and program data. Analyze data and identify any significant findings, then propose a recommendation improvement based on program operations and the findings.
- Assist in monitoring and ensuring all, schedule and technical performance measures in preparing meeting presentations, organizing an agenda, coordinating with a variety of stakeholders; and participating in government solution development meetings to compile feedback.
- Apply analytical methods and techniques to specific issues and develops new approaches to resolve complex productivity problems and issues. Develops, coordinates, and applies performance measures to evaluate productivity programs for a major agency segment, such as a region office, center, or major field installation.
Program Analyst (Disaster Case Manager)
Department of Homeland Security and Emergency Management
Santa FE, NM
02.2023 - Current
- Meet and interview clients to assess ongoing needs, match available state and federal programs to address unmet needs, and to provide resource and direct support to facilitate access to available resources based on prioritized needs and services.
- Manage information input to the central case management system by developing client profiles that reflect their needs and managing those profiles to reflect updates and monitor progress in their stabilization and access to state and federal services. Accurately complete and submit all case notes, files, and records in a timely manner; use appropriate tracking and database systems to record case and progress notes; maintain detailed and organized files.
- Coordinate with counterparts in the Hermit's Peak Calf Canyon Claims Office, Federal Emergency Management Agency, U.S. Department of Agriculture, NM Human Services Department, and other relevant agencies to coordinate programmatic solutions for clients.
- Provide guidance and support through in-person, phone, email, and other forms of communications. Spend time with clients to fully understand their circumstances and provide compassionate communication to support their recovery process. Work with client to develop and implement long-term recovery plans and provide information to the client to help their understanding of grant and funding guidelines.
- Leverage consolidated profile information to support clients with a streamlined process for completing program applications, appeals and/or re-certification program assistance. Assist client in working through the sequence of program application and receipt of resources, to maximize resources and decrease duplication of benefits.
- Respond to inquiries about client needs, benefit eligibility, and referred services and resources in a courteous, compassionate, and timely manner.
- Obtain needed information and complete regular reports regarding client progress; maintain accurate services and progress and generate reports in accordance with Agency standards and federal, state, and local funding guidelines and requirements; maintain contact with clients and/or their families to track progress and needs; complete documentation on all assigned caseloads; and submit all reports in a timely manner.
- Actively participate in all staff meetings, trainings, or educational workshops as required; provide on-call and emergency case management services when needed; and complete other duties and special projects as assigned.
Medical Office Manager & Medical Assistant
Foot and Ankle Specialists
Las Vegas, NM
11.2021 - 02.2023
- Oversee the day-to-day operations of a busy medical office, ensuring smooth and efficient workflow.
- Manage and supervise a team of medical office staff, including front office staff, medical assistants, and billing specialists.
- Develop and implement office policies and procedures to ensure compliance with industry regulations and standards.
- Coordinate patient scheduling and ensure timely and accurate patient management.
- Monitor and manage patient flow to optimize efficiency and minimize wait times.
- Promoting excellent customer service by all levels of the staff.
- Interviews, hires, and trains a productive medical office team and conducts performance reviews.
- Monitor and manage utilization management processes to optimize patient care and resource allocation.
- Collaborate with healthcare providers to facilitate effective communication and coordination of patient care.
- Handle patient inquiries, complaints, and concerns in a professional and timely manner.
- Utilize electronic health record (EHR) systems to maintain accurate patient records.
- Oversee billing and coding processes, ensuring accurate and timely submission of claims to insurance payors.
- Maintain inventory of office supplies and equipment, ensuring adequate stock levels.
Certified Nursing Assistant & Medical Assistant
Private Home Health
Las Vegas, NM
08.2020 - 01.2023
- Provided hospice care to a family member while working full-time day job, my duties include but are not limited to.
- Turning or moving patient, Gathering medical supplies. Mental health care.
- Bathing patient, grooming & hygiene care.
- Feeding patient and documenting their food and liquid intake. Checking vital signs such as blood pressure, O2 and heart rate.
- Documenting information for scheduled doctor appointments and track of health.
- Cleaning room and bed linens, stocking necessary supplies.
- Safety procedures and wound care.
- Transporting patient to and from appointments, shopping, etc.
- Medication reminders, Dietary needs, and nutrition.
- End of life care.
Psychiatric Technician Supervisor
New Mexico Behavioral Health
Las Vegas, NM
09.2021 - 11.2021
- Direct patient care. Full vitals. Medical Assistant and CNA responsibilities.
- Observe patients' behavior, listen to their concerns, and record their condition.
- Lead patients in therapeutic and recreational activities.
- Follow instructions and give feedback to and from doctors and other medical professionals.
- Help with admitting and discharging patients.
- Monitor patients' vital signs, such as their blood pressure.
- Help patients with activities of daily living, including nutrition and hygiene.
- Perform specialized nursing services and para-professional counseling for mental health clients.
- Conducts training of personnel, through coaching and mentoring.
- Makes well-informed, effective, and timely decisions and perceives the impact and implications of those decisions.
- Makes point of view in a clear and convincing manner, listens effectively, and clarifies information as needed.
- Identifies and analyzes problems, weighs relevance and accuracy of information.
- Develop networks and builds alliance; collaborates across boundaries to build strategic relationships and achieve common goals.
Patient Care Technician (Rapid Response Team)
Insight Global/WSI Health
Denver, CO
07.2020 - 08.2021
- COVID-19 swabber and tester. Conducted on location testing.
- Over saw patients' health as an observer after they received COVID-19 vaccine.
- Data entry of PHI into state database.
- Contact patients via telephone prior to their scheduled appointment.
- Contact Tracer for COVID-19 results and quarantine protocols.
- Maintain strict personal adherence to infection prevention and control measures and procedures.
- Administer COVID-19 point of care Rapid Antigen nasal swab (training provided) to staff, students, caregivers, contractors, and the public wanting to travel abroad.
- Guide staff, students, caregivers, contractors, and visitors to maintain adherence to infection prevention and control measures and procedures.
- Interpret and accurately record testing results. Interpersonal Responsibilities.
- Communicate effectively and maintain a good working relationship with all entrants.
- Interactions with the public.
- Demonstrated ability to adapt to changing priorities.
- Contribute to an environment of continuous improvement by providing feedback / suggestions and engaging in implementation.
Contact Representative (SB/SE Collections)- Temporary Remote Contract
Department of Treasury
Denver, CO
02.2020 - 07.2020
- Provided courteous and professional assistance to taxpayers via phone, or email interactions.
- Addressed inquiries about tax obligations, refunds, and filing procedures.
- Offered guidance on tax regulations, forms, and deadlines to help taxpayers understand their obligations and minimize errors in their filings.
- Investigated and resolved taxpayer issues, such as discrepancies in tax returns, refund delays, or payment problems, with a focus on achieving fair and equitable solutions.
- Maintain accurate and detailed records of all taxpayer interactions and transactions to ensure a comprehensive history of inquiries and resolutions.
- Participate in outreach programs and initiatives to promote tax compliance and awareness, providing information and resources to taxpayers and stakeholders.
- Excellent verbal and written communication skills to interact effectively with taxpayers and colleagues while explaining complex tax information in a clear and understandable manner.
- Strong problem-solving and analytical abilities to identify issues, research tax laws, and provide accurate responses.
- Customer service experience, remotely and in a call center or similar environment, with a focus on delivering exceptional service and maintaining professionalism.
- Commitment to upholding the highest ethical standards and maintaining confidentiality when handling sensitive taxpayer information.
Certified Nursing Assistant & Operating Room Technician
Sky Ridge Medical Center
Lone Tree, CO
07.2019 - 07.2020
- Direct patient care. Full vitals. Medical Assistant and CNA responsibilities.
- Contact patients via telephone prior to their scheduled appointment.
- Interview patients over the telephone/In-person to obtain a complete and accurate insurance, medical history, demographics, including surgical history and medications.
- Enter all patient data into electronic medical record within a timely fashion from phone/In-person contact prior to patient meeting with physician.
- Complete all patient phone call assignments as assigned. In-bound/out-bound.
- Answer phones in the Call Center as needed to respond to inquiries made by patients, vendors, insurance companies and other medical facilities.
- Handle and process incoming/outgoing referrals.
- Re-schedule patient appointments as required via telephone calls and written notification to patients. Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.
- Facilitate new patient services and eligibility assessments with case management.
- Assist other members of the PCR and Call Center departments as needed.
- Direct patient care. Scrub technician with Medical Assistant and CNA responsibilities.
- Pre/post full vitals and observation.
- Patient transfers from gurney to operating room tables or various apparatuses required for surgeries.
- Handling of various specimens and inputting documentation.
- Balancing multiple tasks simultaneously while working in intense and stressful situations.
- Assist in tasks involving maintenance of the operating room, primary focus is to help with setup and efficient turnover of the operating rooms.
- Caring for the instruments and equipment to be used during the surgical procedure.
- Gather room equipment, exchange sharps containers when ¾ full.
- Assist with patient transfers onto & off positioning equipment in the OR as needed.
- Assist with room change overs, focusing on total spine and joint cases.
- Assist with updating physician surgical preference cards through sterile processing.
- Patient transport and assistance. Blood bank errands, donor tissue handling.
- Vitals check and patient observation.
Science Teacher
Uintah School District
Naples, UT
11.2017 - 07.2019
- Provided academic subject instruction in science, ensuring that curriculum map and schedule are followed.
- Planned for class activities, including preparing units and daily lesson plans, identifying materials to implement class activities, preparing class projects, giving children feedback on completed work to insure mastery of presented material, and grading of tests and assignments in a timely manner.
- Confer with other teachers concerning cross-curricular opportunities.
- Communicate with parents on a regular basis about schedule, assignments, events, and individual student needs. Meet with parents during scheduled conferences during the school year.
- Maintain grades and curriculum assessments online.
- Attend weekly faculty meetings with division head and curriculum meetings as needed.
- Exhibited enthusiasm for science, engineering, and STEAM.
- Collaborates as a team player with teaching colleagues and administration.
- Sees the school as a community.
- Supported school by attending school sponsored events and activities.
- Commitment to ongoing professional development via workshop attendance, visiting other schools, and webinars.
- Learned new skills and integrates technology as changing pedagogy dictates.
- Modeled self-disciplined and ethical behavior.
Maintenance Technician
Uintah County
Vernal, UT
09.2015 - 11.2017
- Surveyed buildings and repair mechanical systems to ensure they are consistent with health and safety standards.
- Performed maintenance of electrical systems (replace light bulbs and sockets, clean and repair circuit breaker panels etc.).
- Assist in the setup of ventilation, refrigeration and other systems and conduct repairs when necessary.
- Maintained and repair plumbing and heating components.
- Prepared, prime, and paint building interior and exterior surfaces.
- Maintain and repair locks, locking mechanisms, closers, doors, and controllers.
- Maintained and complete documentation for fire extinguishers, fire suppression systems, building alarm contacts and other building systems.
- Performed manual repairs when necessary (fix locks, replace windows etc.).
- Undertook activities of pest control such as spraying insecticide.
- Conducted general upkeep procedures (e.g., landscaping) and other tasks as assigned (painting, carpentry etc.).
- Complied with all policies for the safe storage, usage, and disposal of hazardous materials.
- Participate in ongoing technical, safety, and operational process training programs.
- Maintained a clean and safe work environment.
- Documented work performance and materials procurement as directed.
Certified Nursing Assistant
Beehive Homes
Vernal, UT
02.2010 - 08.2015
- Assisted residents with daily living activities including meals, exercise, and leisure programs.
- Aided as needed with resident admissions discharges and transfers.
- Maintained and updated assigned documentation on a regular basis through Electronic Medical Record (EMR).
- Reported all changes in resident conditions and demeanor to the charge nurse.
- Assisted in difficult or traumatic situations while providing direct and indirect patient care.
- Completion of HIPPA, Ethics, and Elder Abuse training. Reported observations and findings to charge nurse or Doctor on duty.
- Prepared and provided dignity to patients with postmortem procedures and protocol.
- Attended to the patient's personal hygiene including bathing, oral care, nails, and hair grooming.
- Helped the patient to get dressed and undressed.
- Feeding the patient, if necessary, and ensuring that they drink enough to prevent dehydration.
- Shopping for patients, packing food items, and preparing meals. You may also have to do a few housekeeping duties.
- Changing the bed linen regularly to ensure that hygiene standards are maintained.
- Spending time talking to or reading to the patient during bedside visits.
- Assisted with the patient's administrative tasks such as bills and legal documentation such as finalizing a will.
- Ensured that in the final stages of life, the patient felt comfortable and free from pain, and they did not feel afraid to die.
- Communication with the patient's partner, family, and friends in a compassionate and considerate manner about issues pertaining to death.
Summary
Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process, and resource optimization. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Education
Associate of Science - Criminal Justice
Utah State University
Logan, UT 08.2017 - 05.2019
Skills
- Risk assessments
- User acceptance testing
- Risk assessment expertise
- Strategic planning abilities
- Self motivation
- Excellent communication
- Reliability
- Crisis management
- Time management abilities
- Task prioritization
- Workflow optimization
- Cross-functional team leadership
- Performance metrics
- Requirement gathering and analysis
- Competitive analysis
- Data collection
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchCompany CultureFlexible work hoursTeam Building / Company RetreatsPersonal development programsQuote
Innovation distinguishes between a leader and a follower.
Steve Jobs
Timeline
Program Analyst (Navigator)
Federal Emergency Management Agency
04.2024 - Current
Program Analyst (Disaster Case Manager)
Department of Homeland Security and Emergency Management
02.2023 - Current
Medical Office Manager & Medical Assistant
Foot and Ankle Specialists
11.2021 - 02.2023
Psychiatric Technician Supervisor
New Mexico Behavioral Health
09.2021 - 11.2021
Certified Nursing Assistant & Medical Assistant
Private Home Health
08.2020 - 01.2023
Patient Care Technician (Rapid Response Team)
Insight Global/WSI Health
07.2020 - 08.2021
Contact Representative (SB/SE Collections)- Temporary Remote Contract
Department of Treasury
02.2020 - 07.2020
Certified Nursing Assistant & Operating Room Technician
Sky Ridge Medical Center
07.2019 - 07.2020
Science Teacher
Uintah School District
11.2017 - 07.2019
Associate of Science - Criminal Justice
Utah State University
08.2017 - 05.2019
Maintenance Technician
Uintah County
09.2015 - 11.2017
Certified Nursing Assistant
Beehive Homes
02.2010 - 08.2015
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