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Experienced professional with strong background in claims handling, management, customer service and community outreach.

With over 35 years of management and technical expertise in the mortgage servicing industry, this candidate brings a wealth of experience to the table. Throughout their career, they have successfully led and supervised large teams within mortgage companies and consulting firms. Their technical background is specifically tailored to the mortgage lending profession, encompassing extensive knowledge in mortgage servicing, default servicing, and a deep understanding of HUD/FHA, VA, USDA, Fannie Mae, Freddie Mac, and Private Mortgage Investor policies and procedures.

Proven professional with diverse management, claims, auditing, training, credit analysis, and collections experience. Strong communication skills, both orally and written. Strong analytical and problem solving skills. Proven ability to oversee projects from start to finish. Dedicated professional with a history of meeting company goals and client satisfaction. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Results-oriented insurance professional with 12+ years of experience across accident, health, and property & casualty (P&C) sectors, offering expertise in multiple geographies. A subject matter expert in claims operations, underwriting, product design, KPI management, and process optimization. Proven ability to lead teams, improve operational efficiency, and implement cost-reduction strategies. Skilled in claims management, vendor oversight, client relations, and regulatory compliance. Adept at leveraging data-driven insights to drive innovation and deliver superior results in complex, multi-regional environments. Experienced in leading transformation initiatives and ensuring high performance through strategic process improvements and enhanced customer satisfaction..

LINDA PATERNOSTER

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Sr. Claims Agent

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