Linda P. Davis
Palm Bay
Summary
Customer service professional with extensive experience in order fulfillment and a strong performance record at Adecco-Staffing. Proficient in Microsoft Office and skilled in resolving customer inquiries efficiently. Achievements include significant improvements in customer satisfaction through effective communication and usability testing based on client feedback.
Overview
44
44
years of professional experience
Work History
Call Center Customer Service Representative
Adecco-Staffing / Radial / Cxperts
Melbourne
07.2022 - 02.2025
- Provide excellent customer service skills with a calm friendly demeanor.
- Ability to clearly communicate with customers to resolve customer service inquiries and issues via telephone.
- Place, track and close orders through the order fulfillment system.
- Follow up with customers regarding outstanding order issues.
- Identify and recommend merchandising site usability and policy improvements based on customer feedback.
Call Center Customer Sales Representative
MCI – Mass Markets
Melbourne
05.2021 - 03.2022
- Support consumer sales for SiriusXM.
- Make outbound calls to prospects and customers, acquire new customers, and upsell existing ones.
- Provide customers with information on products and services.
- Follow all required scripts, policies, and procedures.
- Utilize knowledge base and training to accurately answer customer questions.
- Comply with requirements surrounding confidential information and personal information.
Call Center Customer Service Representative
Adecco Staffing Solutions
Melbourne
01.2020 - 12.2020
- Provide excellent customer service skills with a calm friendly demeanor.
- Ability to clearly communicate with customers to resolve customer service inquiries and issues via telephone, live chat and email.
- Place, track and close orders through the order fulfillment system.
- Follow up with customers regarding outstanding order issues.
- Identify and recommend merchandising site usability and policy improvements based on customer feedback.
Eligibility Interviewer
Spherion Staffing Services
Melbourne
10.2017 - 10.2017
- Determined eligibility for emergency food assistance in Brevard County post-Hurricane Irma.
- Assisted residents with applications, calculating income, expenses, and food loss.
- Issued emergency food assistance based on assessed residential damage and need.
Public Assistance Specialist II
State of Florida Department of Children & Families
Cocoa
01.1994 - 01.1999
- Assisted individuals and families with their applications in acquiring public assistance - Aid to Families with Dependent Children (AFDC), Food Stamps and Medicaid by way of face to face or phone interviewing.
- Determining income (earned, unearned, self-employment, inheritance & annuities etc.), budgeting, determining assets, demographics, relationship status and medical eligibility.
- Also, office duties including copying, faxing, filing, receptionist responsibilities: answering phone calls, taking messages, transferring calls.
Customer Service/Cashier - Cashier
Toys R Us
Melbourne
01.1993 - 01.1998
- Welcomed customers, offering assistance to help find store items.
- Greeted customers promptly and responded to questions.
- Collected credit card and cash payments to complete transactions for customer orders.
- Maintained accurate records of transactions using the point-of-sale system.
Cleanroom Operator (Aligner & Expeditor)
Harris Semiconductor
Palm Bay
01.1984 - 01.1991
Student Assistant (Learning Lab)
Brevard Community College
Melbourne
01.1981 - 01.1983
- Provided tutoring to students in various subjects, transcription, typing, filing, answering phones, copying and customer service at the front desk.
- I also worked with administrators and instructors in assisting students in achieving their educational goals.
Education
Bachelor of Arts - Public Administration
University of Central
Orlando, FL01.1993
Associate of Arts - General Education
Brevard Community College
Melbourne, FL05.1983
High School Diploma -
Melbourne High School
Melbourne, FL01.1981
Skills
- Microsoft Office proficiency
- Customer service expertise
- Typing accuracy
- Scheduling coordination
- Data entry efficiency
- Order fulfillment management
- Usability testing
- Live chat support
- Cash handling
- Merchandise orders and exchanges
- Salesforce software
- Active listening
- Outlook software proficiency
Personal Information
Authorized To Work: US
Affiliations
- Choir Directress
- Youth Instructor
- Volunteer Mission worker
- Music Appreciation
Timeline
Call Center Customer Service Representative
Adecco-Staffing / Radial / Cxperts
07.2022 - 02.2025
Call Center Customer Sales Representative
MCI – Mass Markets
05.2021 - 03.2022
Call Center Customer Service Representative
Adecco Staffing Solutions
01.2020 - 12.2020
Eligibility Interviewer
Spherion Staffing Services
10.2017 - 10.2017
Public Assistance Specialist II
State of Florida Department of Children & Families
01.1994 - 01.1999
Customer Service/Cashier - Cashier
Toys R Us
01.1993 - 01.1998
Cleanroom Operator (Aligner & Expeditor)
Harris Semiconductor
01.1984 - 01.1991
Student Assistant (Learning Lab)
Brevard Community College
01.1981 - 01.1983
Bachelor of Arts - Public Administration
University of Central
Associate of Arts - General Education
Brevard Community College
High School Diploma -
Melbourne High School
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