LINDA PENA
Cambridge,MN
Summary
Dynamic professional with a proven track record in team leadership and communication, exemplified during my tenure at Juan Valdez Cafe. Skilled in training and development, I enhanced service quality, resulting in improved customer satisfaction. Adept at health monitoring and safety compliance, I consistently fostered a positive work environment.
Overview
4
4
years of professional experience
Work History
Housekeeper Supervisor
Independant
La Palma, Palma Mallorca
02.2022 - 10.2023
- Reported damage or theft of hotel property to management.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Established effective communication between team members in order to foster a positive work environment.
Barista
Juan Valdez Cafe
Cali, Colombia
03.2021 - 01.2022
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Animal Technician
Calican
Cali, Colombia
06.2019 - 02.2021
- Maintained proper nutrition for animals through adherence to predefined feeding schedules.
- Performed daily health checks on animals and monitored their activity levels.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Ensured that all safety protocols were followed when working with animals.
Education
Some College (No Degree) -
Calican
Cali, ColombiaSkills
- Communication skills
- Team Leadership
- Problem solving
- Training & Development
- Health monitoring
- Safety compliance
Languages
Spanish
Full Professional
Affiliations
Childcare or family care, i also do alot of volunteer work for the church and community organizations. i also enjoy starting and completing personal projects, such as hosting family events and creating social media content.
Timeline
Housekeeper Supervisor
Independant
02.2022 - 10.2023
Barista
Juan Valdez Cafe
03.2021 - 01.2022
Animal Technician
Calican
06.2019 - 02.2021
Some College (No Degree) -
Calican
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