Linda Peterson
Fayetteville,NC
Summary
Multi-talented Content Writer well-versed in research, writing and editing wide range of content. Comfortable working with little oversight to write interesting, clean and clear copy. Skilled in content management systems, online content publishing software and SEO. Hardworking employee with customer service, multitasking and time management abilities. Dedicated to the organization above and beyond others in the organization.
30 years of experience with the Federal Government;
15 years of experience with the Private Industry
Overview
30
30
years of professional experience
Work History
Writer/Editor
US Army Special Operations
Fayetteville, NC
01.2005 - 05.2015
- Conducted interviews with subject matter experts to obtain relevant information.
- Maintained accurate records of all writing assignments completed.
- Incorporated feedback from editors and subject matter experts into writing material.
- Reviewed existing content to identify opportunities for improvement or updates.
- Compiled research data into organized reports summarizing findings.
- Analyzed target audience needs when creating content that meets their expectations.
- Organized written work according to established style guidelines.
- Ensured that all written work met quality standards before submission deadlines.
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
- Used strong grammar and research skills to craft well-written, mistake-free copy.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Organized and maintained records of daily transactions and other operational data.
- Assisted with the development of processes and procedures related to operations management.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Planned routine operations and special projects under direction of operations manager.
- Answered work phones and routed correspondence to correct parties.
- Worked closely with other departments on special projects.
- Helped senior staff carry out daily facility operations, set schedules and meet customer requirements.
- Scheduled appointments, meetings and interviews for employees and clients.
- Detailed operations activities by producing and distributing high-quality reports.
- Prepared conference rooms for meetings and took minutes.
- Created and initiated performance goals and benchmarks.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
Various Jobs
Federal Government
08.1985 - 05.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Managed time efficiently in order to complete all tasks within deadlines.
Skills
- Content Creation
- Document Editing
- Creative Collaboration
- Project Management
- Technical Writing
- Self-Motivated
- Good Telephone Etiquette
- Decision-Making
- Clerical Support
- Interpersonal Communication
- Dependable and Responsible
- Data Entry
- Planning and Coordination
- Active Listening
- Written Communication
- Excellent Communication
- MS Office
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Writer/Editor
US Army Special Operations
01.2005 - 05.2015
Various Jobs
Federal Government
08.1985 - 05.2015
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