Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Linda Phoudamneun

Linda Phoudamneun

Visalia,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Junior Underwriter

AmeriSave Mortgage Corporation
02.2021 - 07.2022
  • Reduced errors in loan approvals by meticulously verifying applicant information before submission to senior underwriters.
  • Utilized advanced software tools for efficient data analysis and loan application processing workflows.
  • Ensured accuracy of borrower documentation through rigorous attention to detail during the verification process.
  • Conducted thorough research on applicants'' financial history, enabling accurate evaluation of their creditworthiness.

Change in Circumstances

Bay Equity Home Loans
06.2020 - 02.2021
  • Partnered with compliance department and business units to fix and improve issues.
  • Enhanced operational efficiency by reviewing and verifying loan closing documents for accuracy and completeness.
  • Promoted a positive work environment through collaboration, active listening, and effective communication skills when interacting with coworkers across departments.
  • Monitored change of circumstance requests, kept re-disclosures and COC notices in compliance and issued documents within required timeframes.

Cashier/Waitress Supervisor

Thai Place Restaurant
04.2014 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative / Project Manager

BC Laboratories, Inc
12.2004 - 04.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Deliver analytical data reports on a timely matter.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Customer Service Representative

Salon Systems Aveda Distributor
06.2001 - 10.2004
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Education

Associate of Applied Science - Medical Billing And Coding

Ultimate Medical Academy - Clearwater
Clearwater, FL
06.2025

High School Diploma -

Kilmer South High School
Milwaukee, WI
04.2001

Skills

  • Strong analytical skills
  • Organizational capabilities
  • Regulatory Compliance Awareness
  • Insurance industry knowledge
  • Client Relationship Building
  • Analyzing data
  • Risk Assessment
  • 10 key proficient
  • Teamwork and Collaboration
  • Attention to Detail
  • Multitasking Abilities
  • Organizational Skills

Languages

Thai
Full Professional

Timeline

Junior Underwriter

AmeriSave Mortgage Corporation
02.2021 - 07.2022

Change in Circumstances

Bay Equity Home Loans
06.2020 - 02.2021

Cashier/Waitress Supervisor

Thai Place Restaurant
04.2014 - 12.2018

Customer Service Representative / Project Manager

BC Laboratories, Inc
12.2004 - 04.2014

Customer Service Representative

Salon Systems Aveda Distributor
06.2001 - 10.2004

Associate of Applied Science - Medical Billing And Coding

Ultimate Medical Academy - Clearwater

High School Diploma -

Kilmer South High School
Linda Phoudamneun