Linda Pullen
San Tan Valley,Arizona
Summary
Excellent Customer service,with over 7 years experience in a diverse atmosphere. Face to face and over the phone.Bilingual,English and Spanish also used in all fields previously employed in. Friendly,highly motivated professional customer service representative with proven competency in:Handling challenging customer demands. But most importantly quickly developing a rapport and connection with others. Understands the importance of strong work ethic.Strives for consistent improvement. Enjoys being part of an educated supportive group.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Bilingual Loss Mitigation
Nationstar Mortgage
01.2021 - Current
- Customer Advocate and single point of contact
- Able to perform financial evaluations to develop payment plans and strategies to assist in curing delinquency
Appointment Center Representative
OHSU School of Dentistry
01.2019 - 01.2021
- Specialist provides courteous and comprehensive administrative support services for patients, students, faculty, staff, and visitors at the OHSU Dental Clinics in the School of Dentistry
- These duties include but are not limited to answering phones, patient registration, insurance verification, collection of payments, answering billing questions, and other administrative tasks as assigned that support all of OHSU Dental Clinics
- Computer proficiency, including the use of Microsoft Outlook, Word, and Excel
- Demonstrates excellent customer service skills with the ability to handle difficult people and situations with diplomacy and tact
- Using electronic medical records, such as axiUm and Epic
- Basic computer keyboarding skills including typing
Dental Front Office and Dental Assistant
Washington Square Dental
01.2017 - 01.2019
- Customer service, scheduling professional, Insurance verification, billing, Customer retention, appealing claims, treatment planning, collections
- Assisting the dentist in four hand dentistry charting and periodontal charting
- Sterilization and set up
Customer Service
The Standard Insurance Company
01.2015 - 01.2017
- Highly professional front line customer contacts to resolve customer issues as quickly and efficiently as possible
- Applying knowledge of Life insurance, Disability insurance, other group, individual insurance policies to analyze and solve problems, inform and educate policyholders
Collections II
Genesis Financial Services
01.2011 - 01.2015
- Collections on retail accounts, customer service, negotiations
- Accomplishments: Transferred from Consumer Lending, Received awards for Quality, Surpassed team goal regularly
Collections II
Genesis Consumer Lending
01.2011 - 01.2014
Owner and Operator of In-home Childcare Provider
Got Kids Childcare
01.2007 - 01.2011
Education
Psychology and General Education -
PCC Sylvania
01.2011
Dental Assistant -
Concorde Career Institute
01.2003
Skills
- Talented communicator
- Goal-oriented
- Highly motivated
- Quick learner
- Computer savvy
- Strong interpersonal skills
- Excellent scheduler
- Educator
- Open Dental Software
- Axium
- Epic
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Loss Mitigation
Nationstar Mortgage
01.2021 - Current
Appointment Center Representative
OHSU School of Dentistry
01.2019 - 01.2021
Dental Front Office and Dental Assistant
Washington Square Dental
01.2017 - 01.2019
Customer Service
The Standard Insurance Company
01.2015 - 01.2017
Collections II
Genesis Financial Services
01.2011 - 01.2015
Collections II
Genesis Consumer Lending
01.2011 - 01.2014
Owner and Operator of In-home Childcare Provider
Got Kids Childcare
01.2007 - 01.2011
Psychology and General Education -
PCC Sylvania
Dental Assistant -
Concorde Career Institute
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