Linda Cristina Ramirez
Hawaiian Gardens
Summary
Customer Service Specialist, adept in critical thinking and problem-solving, significantly enhanced client satisfaction at Caliber Collision. Excelled in high-stress conflict resolution, boosting loyalty and efficiency. Skilled in multitasking and communication, ensuring smooth operations and compliance at DD's Discount Store. Achieved notable improvements in process efficiency and customer relationship building. Always putting customer first before myself.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Caliber Collision
08.2022 - 04.2024
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Streamlined call center processes for improved efficiency and reduced wait times.
Customer Service Representative
Best Host Inn
09.2019 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front End Supervisor
DD's Discount Store
07.2017 - 09.2018
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
Education
High School Diploma -
Lee Ware Independent Studies
Hawaiian Gardens, CA06.2017
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Multitasking
Relationship Building
Communication
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Caliber Collision
08.2022 - 04.2024
Customer Service Representative
Best Host Inn
09.2019 - 09.2023
Front End Supervisor
DD's Discount Store
07.2017 - 09.2018
High School Diploma -
Lee Ware Independent Studies
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